2) Focus on all parts, materials and sublet identified on the damage appraisal
Next, Shoemaker said to determine the type of part to be used, whether it’s OEM, aftermarket or recycled.
“Not only should you have the parts necessary, but you should also have everything related to replacing that part,” he advised.
This includes accessory items such as fasteners; decals, emblems and labels; seam sealers, corrosion protection and sound pads; and pinstripes. He said to pay close attention to validating internal/external repairs such as glasswork, key coding, mechanical repairs and framework.
Shoemaker encouraged attendees to follow OEM repair procedures every time to learn exactly what is going to be needed for the repair and to reference Standard Operating Procedures (SOPs) from companies such as 3M. Another option is asking the dealer selling the parts to obtain the OEM procedure.
“If you order a roof panel from somebody, ask them to send the repair procedures with it,” he said.
3) Validate available reference materials that were used to capture repair process operations
During this stage, Shoemaker said it’s critical to capture all operations using P-Pages, information from ALLDATA, the SCRS Guide to Complete Repair Planning, the vehicle manufacturer repair specifications and/or refinish procedures.
“Make sure you have them attached to your damage appraisal,” Shoemaker recommended. “They should be systematically documented and work hand-in-hand so there are no questions down the line.”
He said this outlines to everyone involved exactly what steps have to be taken for the repair and the process that is going to be used. The information can also be helpful in the event of litigation.
4) Review damage appraisal with paint team leader to validate refinish requirements
The reason this is important, according to Shoemaker, is that team members often have differing opinions about what needs to be painted and how it should be accomplished. This may be related to paint code, validating blend areas and verifying the refinish process—whether it’s single stage, base/clear, tri-stage, four-stage or matte finish. By having everyone involved from the onset, Shoemaker said, you’re closing the loop and ensuring all employees have a voice at the beginning of the process.