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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.

 

She can be reached at sphillips.autobodynews@gmail.com. 

 

Courteous, professional and high-quality---these are some of the words Leila Bates said customers have used to describe the work provided at Bates Collision Centers.

 

Sixty years ago, John (J.T.) Whaley opened a small body shop in Nashville, TN, which he named Whaley Body Shop.

When Hilary Noack was a teenager, she noticed a flier about a festival in Long Beach, CA, called Ink-N-Iron. At the time, it featured old custom cars, tattoos and music.

An important aspect of being a great leader is knowing when and how to create what Ken Perlman refers to as “psychological safety.”

During a recent Guild 21 podcast sponsored by VeriFacts, Bryan Robaina asked attendees if it’s best to replace parts with new ones during a repair to maintain the vehicle’s OEM / Certified Pre-Owned (CPO) status. 

 During a recent webinar, Nick Schoolcraft explored the three most common causes behind unfavorable customer interactions at collision repair facilities. He also shared tactics and tools to help attendees overcome these obstacles to enhance their businesses. 

Earlier this year, industry veteran David Caulfield opened Fix Auto Anaheim North in Anaheim, CA, using an innovative business model.

 

With nearly 23 million vehicles involved in accidents annually---a statistic that is trending upward, according to Vincent Romans, The Romans Group---body shops across the country are being faced with deciding if they should repair or replace non-structural components during the repair process. 

In the small city of Chatsworth, located in the northern part of Georgia, Babb’s Body Shop prides itself on performing high-quality collision repair work. 

When you walk into the main office at Orlando Auto Body in Mesa, AZ, one of the first things you’ll notice is the numerous magazine articles and awards that decorate an entire wall. 

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