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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.

 

She can be reached at sphillips.autobodynews@gmail.com. 

 

Autobody News recently reached out to leaders in the collision repair industry to find out how they are best managing the inevitable interruptions to “business as usual” during the current coronavirus restrictions.

There are many key components to running a successful collision repair facility. Body shop owners and managers often aren’t aware of the free resources available in the industry intended to help them operate their businesses effectively and efficiently. 

When a vehicle is dropped off at a body shop for repair, transporting a customer to his or her desired location can often be an issue. Many shops rely on loaner cars, rental cars and shuttles.

Military veteran Sterling Keith and his wife, Rebecca, found they were facing some unexpected challenges in 2014. Sterling was suffering from traumatic brain injury (TBI) and post-traumatic stress disorder (PTSD).

Just over two decades ago, Marlene Spence entered the Autobody Repair & Paint Program at Honolulu Community College in 1997 and earned an Associate of Applied Science (A.A.S.) degree two years later.

Many in the collision repair industry are familiar with Frank Terlep, an experienced executive, entrepreneur, author and self-proclaimed “disrupter” of the automotive industry.

It wasn’t long ago when businesses looking for new employees put an ad in the newspaper hoping for a response.

Over the last several years, the collision repair industry has undergone tremendous change and continues to do so, said John Shoemaker, business development manager at BASF Automotive Refinishing North America.

Many collision repairers are familiar with the process improvement methodologies such as Lean, Theory of Constraints and Six Sigma.

You may be surprised to learn that many body shops create a “repair plan” at the end of the repair when everything has been documented and the final bill is created, according to Tim Ronak, senior services consultant at AkzoNobel.

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