When you’re an MSO with four locations, everything you do needs to be scalable and adaptable when it comes to tools, products, training and equipment.
When Mark Ventrillo joined Quality Color & Collision in Greenwood, SC, as its fixed operations director in early 2021, his assignment was to improve its management of the collision repair industry's most valuable resource---time.
For some three decades---ever since his car-painting hobby grew into a prosperous business---Frank Rinaudo, 56, has worked to keep pace with improving industry technology. That’s why Frank’s Accurate Body Shop of Slidel, LA, now uses asTech scanning and calibration equipment.
When Ivo Rodrigues, owner of New Trimble Auto Body in Clifton, NJ, decided to step into the world of auto diagnostics, he began searching for the best tools for the job, and Autel moved right to the top of his list.
When a full-service auto restoration shop has a well-established, word-of-mouth reputation like that of Mongoose Motorsports in Ravenna, OH, it can be a hard sell to get them to consider switching products.
When you’ve practically grown up in the family business, like Brian Gilreath of Hjelms Body and Paint Shop of Helena, MT, it’s second nature to treat your customers like family.
Samuels Collision Repair is a neighborhood family owned and run body shop in Louisville, KY. Jeff Embry runs the family business with his team of eight including son, Dustin, as his head painter and son, Josh, in the front office.
After graduating from trade school, Bobby Cobb worked in the collision repair industry for eight years as a painter.
Frank McClosky of Frank’s Collision Repair in Baytown, TX, turned one location into six in less than 20 years, partly by keeping up with the latest technology. This helps explain why, about a year ago, he switched all Frank’s Collision Repair frame machines to Car-O-Liner.
CCC is well known in the collision repair industry for helping auto body shops by providing robust data and technology they can use to improve their businesses and succeed at a high level. From the minute a customer calls or walks into a shop to when the customer receives the vehicle back in pre-accident condition, CCC’s software plays a role in almost every aspect of every repair.
When Mark Dellinger graduated from the collision repair and refinish program at the Applied Technology Center in Rock Hill, SC, in 1991, it turned out it was not the last time he would see it.
Scanning a vehicle is only the beginning whenever an auto body shop performs diagnostics on any vehicle. Finding out what’s wrong with the car is just the first step.
When a company is growing at the rate Caliber is, good tools and the training to use them for teammates---both new and existing---is key.
If you take the time and effort to recruit only the best employees to work for your auto body shop, you want to keep that “talent edge” over the competition.