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Thursday, 20 May 2021 17:00

ECR Improves Color- and Personality-Matching with Sikkens

Written by Autobody News Staff
By identifying key indicators and traits of top performers in various roles, ECR and AkzoNobel are working to develop a platform that will help shops increase employee longevity and build a more stable core. By identifying key indicators and traits of top performers in various roles, ECR and AkzoNobel are working to develop a platform that will help shops increase employee longevity and build a more stable core.

Index

...color-coded to help with everyday organization and maximize efficiency. With some people, you have to be blunt for it to sink in; others require sugar-coating, so you don’t hurt their feelings.”

 

After unproductive talks with his previous paint supplier about offering a personality assessment that shop owners and managers could leverage, Suggs began shopping, and when he mentioned the idea to AkzoNobel, they informed him they already the groundwork for such a program in place, though it had only been used by one other shop.

 

“AkzoNobel was completely supportive of my desire to develop a platform from that, so we converted paint lines,” Suggs stated. “We work directly with DiSC to conduct the assessments and have begun using it as a pre-hiring tools with the goal of weeding out the employees that would only last for six months.”

 

AkzoNobel June 2021 SPS 3

Suggs believes understanding employees psychologically leads to a more productive work environment, such as using color-coding to organize the shop and enhance efficiency.

 

By identifying key indicators and traits of top performers in various roles, ECR and AkzoNobel are working to develop a platform that will help shops increase longevity and build a more stable core. It can also evaluate an overall census of shop personalities to determine if a potential new addition is a good fit.

 

“It seems to be working really well so far,” Suggs said. “In addition to weeding out several employees who wouldn’t have worked out, we had a guy interview for an estimator position, but the assessment indicated he’s better suited for parts. We’ve also been able to move some folks around to different positions and locations that are better suited to their mindset and efficiency.

 

“Leveraging personality traits and dispositions allows us to get the most of our employees without leading to stress or burnout. Work/life balance is important for employee happiness. We’re taking a new approach, and it seems to be working well so far,” Suggs continued. “Since May 2020, we’ve hired 21 people, and we have not lost a single person since we developed this program with AkzoNobel. We’re refining the model, but hopefully, other shops will be able to leverage personality assessments in the near future.”

 

ECR and AkzoNobel are also collaborating to facilitate local painter and body tech roundtables, allowing collision repair professionals in similar roles to compare notes that help refine the process.

 

“It’s so easy for management to get caught up in the mundane day-to-day workload that they can’t see the forest for the trees. Good body techs are extremely intelligent, and they have some great ideas. If they are invested in your company, they’ll share valuable feedback that makes all of us better by raising our standard of work.”

 

Alluding to constant advancements in vehicle technology, Suggs added, “We can’t better our industry unless we do the fundamental things correctly, and by sharing information, we ensure everyone is at the top of their game. In turn, that benefits the customer and the industry as a whole.

 

"We have to keep moving forward and bettering ourselves. Quality products and service survive good and bad times, but the subpar items eventually go away. We refuse to be subpar.”

 

To download a PDF of this article, click here.

 

AkzoNobel
1845 Maxwell Drive
Troy, MI 48084
www.akzonobel.com
Facebook:@AkzoNobelRefinish
Twitter: @AkzoNobel_AACNA

 

To read more auto body shop profiles from the June 2021 Shop & Product Showcase, click here.

 

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