By using CCC ONE’s Photo Estimate, Budget Truck and Auto, Inc. is able to convert leads from Carwise and their website into actual customers.
“We make it so easy and offer them the flexibility of communicating with us via text, email or social media,” he said. “Some customers prefer face-to-face interaction, but more and more people, especially Millennials, expect the newest technology. Photo Estimate gets the conversation started and that’s where we are often able to build rapport with them and capture that business.
“By using CCC Engage, we are also able to use the Lobby feature that allows customers to checkin electronically and continue that digital experience. It improves our lobby experience with a self-service check-in option and the customer’s information syncs from existing appointments we receive through Engage.”
Budget Truck and Auto, Inc. performs auto body repair, custom paint and vinyl graphics for passenger vehicles, semi-trucks, buses, motor coaches, assorted commercial vehicles and RV’s.
By eliminating the deluge of paperwork that invades the average body shop every day, Budget Truck and Auto is saving time and money.
“We have a tablet at the front desk with a series of questions that are easy to fill out,” Polzin said. “In the past, we handed the customers a clipboard and they had to fill out three to four pages, but now it all happens on an iPad and we have eliminated all of the paper.”
After using what Polzin described as “too many different systems” for too many years, the company jumped all in with CCC ONE in June 2019.
“We use the entire platform now and everything is connected and integrated,” he said. “Every member of our crew, including our technicians, painters, front office people and estimators, use it every day in one way or another. We have a total of 13 workstations available for our technicians on the floor, 10 of which are completely mobile.”
If Polzin or any of his crew have questions about any aspect of CCC ONE’s systems, it’s easy to get the right answers, he said.
“We call them directly and they respond promptly, whether we reach out to them online or by calling their 800-number technical support line.”
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CCC Information Services, Inc.
Company Contact: Mark Fincher
To read more auto body shop profiles from the October 2020 Shop & Product Showcase, click here.