At Budget Truck and Auto, Inc. in Janesville, WI, the menu of services is lengthy, including auto body repair, custom paint and vinyl graphics for passenger vehicles, semi-trucks, buses, motor coaches, assorted commercial vehicles and RV’s.
Budget Truck and Auto, Inc.
Location: Janesville, WI
Company At A Glance...
Type: Collision Repair and Custom Paint
Facility Employees: 37
In Business Since: 1973
Production Space: 40,000 square feet
To streamline and enhance all of its customer service-related processes, the shop uses the CCC Engage package and is enamored with the results.
Family owned and operated since 1973, Budget Truck and Auto, Inc. was founded in a tiny two-car garage, and now features a 40,000-square foot state-of-the-art facility and employs 37 people. The company’s highly-trained team of technicians are skilled and certified by I-CAR, which makes the business a Gold Class shop.
Today’s customers expect an experience that is both convenient and drama-free, and most of them have proven to be comfortable using technology to get it done.
By pairing its existing CCC® UpdatePlus package with CCC Engage, Budget Truck and Auto, Inc. can connect to their customers at every touch point, including booking appointments and check-in at their facility, while staying in touch during the repair process from start to finish. Customers even have the option to publish their customer satisfaction survey on Budget Truck and Auto’s Carwise profile, making it easy to measure customer satisfaction once the repairs are complete.
Strategy Manager Aaron Polzin’s grandfather, Herb, started Budget Truck and Auto, Inc. 47 years ago, and today his grandson uses technology that was unimaginable back then. Polzin, 28, has been playing a major role in instituting the CCC Engage package within the shop, which includes training and support.
Polzin has been playing a major role in instituting the CCC Engage package within the shop, which includes training and support.
During the pandemic, Polzin has been able to clearly see that the benefits of using CCC Engage and the Photo Estimate feature have been numerous, he said.
“We began using Photo Estimate in October of 2019, which made us one of the first shops in the country to adopt it.
“The system invites our customers to submit photos of their damaged vehicle by guiding them through the process step-by-step. Once they submit photos using their smartphones, our estimator is notified in CCC ONE and can create the estimate without ever leaving the system.”
During uncertain times, a car accident is just another aggravation to deal with and that’s where CCC’s Photo Estimate feature plays an invaluable role.
“If people can work with us but don’t have to physically come here, that’s preferable for all of us,” Polzin said. “We’ve learned that people will feel more comfortable and at ease using CCC’s Photo Estimate feature. It helps us to get the estimating process started, as well as communicating easily with them throughout the entire repair process.”