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Friday, 07 January 2022 18:47

ABAT’s Consumer Complaint Form Drive is Making a Difference

Written by Autobody News Staff

Index

...ask for the form when they come in.

 

Greg Luther with Helfman Collision in Houston, TX, has also had success using the forms. He said it may be hard to get started but it’s just as easy to continue to do it.

 

Luther has had insurance advisors contact him and ask what they can do to get the complaint forms to stop. His response is to pay the claim.

 

“A lot of it has gotten better with people I have relationships within the insurance industry,” he said. “They are actually paying us to fix cars better.”

 

ABAT’s lobbyist, Jacob Smith from Longleaf Consultant, talked about the significant impact the forms are having after being sent to the legislators he talks to daily during the legislative session.

 

“Getting the consumer complaints to the elected officials helps tremendously,” he said. “It shows that the issue is happening in the electeds’ district and gives them the incentive to help.”

 

Through this grassroots work and sticking to the game plan, Smith said it’s really working.

 

“We have to stay on it,” he said. “I think if we do and shops all stand together and we do this across the state, we’re going to get some meaningful legislation passed and then we are going to have the tiger by the tail.”

 

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