Helmuth Mayer, owner of Maaco Burleson, Maaco Fort Worth, Maaco Mesquite, Maaco Dallas and Maaxo Wylie, was proud to win the company’s North American Syl Young Award.
This award honors one of Maaco’s first franchisees, Syl Young, who coupled tremendous energy with a mechanical engineer’s problem-solving skills to become one of the most celebrated operators in the chain.
The award is now considered the brand’s highest recognition and is presented each year to a franchisee who expertly exemplifies Syl’s qualities of a positive attitude, while championing the Maaco brand and delivering best-in-class repair results to their community.
“We were awarded ‘MSO of the Year’ in 2019, celebrating the high-performing multi-store owners; however, this accolade means much more as it’s the highest recognition in a network that has over 400 locations,” said Mayer. “Being able to perform at such a high level when my background is outside of the automotive industry only further demonstrates that no matter the field, everything in business comes back to providing an elite level customer experience.”
Mayer has a diverse background in both the health care and entertainment industries. His motto throughout his five Maaco facilities in the Dallas-Fort Worth area is they all close at 6:02 p.m.---meaning if a customer calls to say they’re running 10 minutes late and won’t make closing time, they will keep the doors open and happily greet the customer.
“Little gestures go a long way, so we accommodate customers whether it’s staying open a little later, investing in a comfortable waiting area, supporting a local charity or taking a moment to walk customers through our paint process,” said Mayer. “No matter if our customer is a fleet company or a busy family, our amazing team works hard to make sure...