“VeriFacts comes in once a month for a surprise visit---we never know when they’ll show up---and they assess four cars in various stages of the repair process to determine if the OEM procedures were followed and documented appropriately," he said. "It’s pretty detailed and a lot like coaching, but my employees get a lot out of it. I went into this with the goal of changing the shop’s culture and getting my employees to look at the business like I do. Now, I don’t have to look over their shoulders; they repair our customers’ vehicles properly without me being on the floor.”
Afshar noted, “Burl’s Collision has an amazing culture of quality. Everyone in the shop is working toward a safe repair as a team in the most cost-effective way possible. We have the honor and pleasure of working with great shops like Burl’s. VeriFacts gets to identify already great shops and spotlight the best shops in the U.S. and Canada---it’s really rewarding to be able to celebrate the industry’s best. Of course, all shops think they’re great, but it makes a difference when a third party agrees that it’s true!”
Through their relationship with VeriFacts, Burl’s Collision has obtained OEM certifications for Tesla, GM and, most recently, the new Ford program.
Richards calls the new program “more detailed and stringent than before. We had most of the equipment we needed from obtaining Ford certification the first time around, but this time, they required some changes in the front office.”
Congratulations to Burl and his team!