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Thursday, 25 May 2017 19:23

Plano Shop Joins CARSTAR, Doubles Revenue in Four Years

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Joining the CARSTAR franchise taught Royer how to operate a shop efficiently and effectively, but he believes customer service has also been a large component of his shop’s success. He points out, “At the end of the day, this is about satisfying the customer. A lot of people think this industry is about cars, but it’s really about taking care of our customers, from the way we treat them to updating them, to owning our mistakes when we make them. The collision repair industry isn’t about just cars---more importantly, it’s about the people who own those cars we repair.”

These days, the ownership team at SheerMetal CARSTAR is experiencing increased revenue and profits. They are busy trying to find a location for the second shop coming in 2017. According to Royer, “Becoming a CARSTAR franchisee has made this dream a possibility.”

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