By continually learning everything she can about the collision repair industry and leading with compassion for both her customers and employees, Adrian Wright is making all the right moves as the owner of Wright One Paint and Body Shop in Augusta, GA.
Wright never imagined she would end up in the collision repair industry. She was working for corporations such as AT&T, Bell South and Frigidaire in customer service and making some serious money for someone in her 20s.
“I loved my career and was advancing quickly,” she said. “At one point, I realized that I was making more money than most of my friends. I never thought that I would work for a body shop, let alone run one.”
Wright’s plans were redirected in 2007 when Harold, her dad, decided to buy a body shop.
“He started looking around for someone to answer the phones and run the front office,” she said. “I thought, I’m right here! I asked him why not me and he said let’s try it, so I started working there the next day.”
With Dad still involved in the business, Wright’s husband, Derrick, as the company’s GM and her youngest brother, Taylor, working there, Wright One Paint and Body Shop is truly a family business.
As a former estimator and manager for more than 30 years working at other shops, Harold Wright was an excellent teacher.
“My dad would take me out to do estimates, and tell me don’t speak, so I just watched," Adrian Wright said. "It was the best way to learn the business, and once I knew a little more about the vehicles, I tapped into my customer service experience and it worked.”
When Wright One Paint and Body Shop opened its doors, father and daughter didn’t hit the market running, so to speak.
“The first two years were tough, and yes, I was scared---I quit a good job to do this and we don’t have any cars here,” she said. “There was one week I remember where we made 100 bucks.”
Luckily, Harold had built a strong following by...