On behalf of their collaborative partners Fiat Chrysler Automobiles and Nissan North America, Assured Performance shared a recap from the Certified Collision Conference “Driving into the Future,” held Feb. 17-20 at Disney’s Coronado Springs Resort in Lake Buena Vista, FL.
With more than 700 FCA and Nissan certified collision repair centers represented, this exclusive two-and-a-half-day event provided expert insight into how collision repair businesses can understand and master critical business methods and practices essential to dominate in today's rapidly evolving market.
Key focus areas included collaboration, leadership, transparency, customer service, employee engagement and driving success.
During the conference, keynote speakers Chris Voss of The Black Swan Group, Jeff Peevy of AMi, Marie Artim of Enterprise Holdings, Mike Anderson of Collision Advice and Ross Shafer, leadership speaker and change expert, presented compelling strategies and information that could be implemented into every attendee’s shop.
Common themes included employee engagement, retention and culture; advanced training; a fully documented repair process; and an exceptional and seamless customer experience.
FCA and Nissan both shared the latest information and visions for their certified collision programs and companies.
Assured Performance CEO Scott Biggs spoke on driving the industry towards a new paradigm based on a “certified repair” and following the new certified repair provider model.
“We collectively recognize that all of our success is based upon the shop owner’s success," Biggs said. "The goal of our collective networks is to ensure that every shop is not only OEM certified, but attains and maintains ‘best-in-class’ status as exceptional business operations. The collaborative effort exceeded our goals to ensure the attendees gained new insight and tools to accelerate their success.”