In their final act as two individual associations before merging to form the Carolinas Collision Association (CCA) on Jan. 1, 2020, the North Carolina Association of Collision and Autobody Repair (NCACAR) and the South Carolina Association of Collision and Autobody Repair (SCACAR) hosted the third and final estimating class in their year-end series.
Held at Kemperle in Charlotte, NC, who sponsored the event, the seminar featured BASF’s John Shoemaker who delivered a presentation on “Effective Estimating.”
CCA Board Member Casey Starnes stated, “John is an exceptional speaker and did a great job explaining effective estimating. Effective estimating has been turned into blueprinting which is used as a tool for the estimating process. The class went well, and we discussed pertinent information that’s valuable for the entire collision repair industry.”
Shoemaker explained how to document the estimate by line item to clearly explain what’s required at each stage of the process. He demonstrated how to extract necessary information from the p-pages and other resources in the collision repair toolbox, such as DEG, SCRS, asTech, OEM One Stop and others.
“In the collision repair industry, we say that we repair the car to pre-accident condition, but John stressed that we are restoring crashability, not pre-accident condition. That stuck with me. He also taught us valuable tools to set up and measure the frame machine, demonstrated frame machine steps for each pull, and explained how to properly document each pull with pictures to help us get paid by insurance companies for what we do,” Starnes recounted.
“The biggest thing the industry needs to know is how to get paid for what we do. A lot of shops are performing these functions and not even asking for compensation. Learning how to ask for it by providing proper documentation to get paid for our work is important for all shops because we deserve to get paid for the work we perform, and proper documentation ensures that we tell the story that will help us get paid,” Starnes added. “The whole point of the seminar was best estimating practices. Putting itemized line notes under the appropriate field, just placing them throughout the estimate, instead of lumping them at the bottom of the estimate builds a profile, and this is a best estimating practice to improve efficiency in the shop.”