Utilizing a list of the largest carriers by market share, repairers will be given an opportunity to give their feedback.
The survey will provide results to collision repairers, the association and insurers regarding how they are handling claims in the mid-Atlantic region. With some insurers having specific market tactics utilized in each market, under different leadership, this may show the overall perception from the repair industry to their claims staff. WMABA hopes the information helps improve relationships with the carriers in the area.
Survey Link: https://www.surveymonkey.com/r/WMABA-ShopsRateInsurers
The topics are as follows:
1. Shop Relations – Claims Handling
2. Customer Experience
3. Insurer Knowledge Base
4. Overall Fairness
5. Insurer Payment for Proper Procedures
6. Open Comment
Having conducted surveys in previous years to gain information and insight on the general labor rates of the market, WMABA will perform that survey biannually with the even years.
“Our association is focused on bettering the overall market conditions for collision repair,” explained Jordan Hendler, executive director. “This survey---while some may think it arbitrary---is really about narrowing the field of both positive and negative interactions. The biggest loser of any negative claim experience is the vehicle owner. Their experience is what we are also concerned about. Those who do it better should be commended.”