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Thursday, 13 September 2018 09:53

Mike Cassata Presents on DRPs at NCACAR 3rd Quarter Meeting

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Mike Cassata of Hammer Insights presented on DRP relationships during NCACAR’s Third Quarter Meeting in Fayetteville, NC, in August. Mike Cassata of Hammer Insights presented on DRP relationships during NCACAR’s Third Quarter Meeting in Fayetteville, NC, in August.

Index

 

To learn about an insurer’s DRP program, shops can contact local appraisers, attend industry events, join associations or contact the DRP manager directly. Researching each carrier before approaching them is imperative as well. Cassata recommended diversification when selecting DRP relationships to pursue.

 

“Several smaller DRP partners may be better than a few large ones,” he said. “Consider all options---not every carrier is a good fit for your business. Do your homework, and carefully consider the agreement. Read it more than once, question any clause that doesn’t add up, and seek legal counsel. Do not accept a verbal commitment or waiver from a local or national representative.”

 

When completing a DRP application, shops should be honest about their certifications and equipment, and Cassata reminded attendees that insurers seeking DRP partners are looking for well-equipped, well-trained and properly certified shops. He also stressed the importance of ensuring that office staff has received the proper training.

 

Turning to equipment requirements, Cassata noted, “Update equipment because it is necessary to provide a quality repair, not because it is required by a DRP program.”

 

He listed the following as mandatory equipment for most insurers’ DRP partners: federally approved spray booth (waterborne), STRSW welder, MIG welder, MIG brazing welders, aluminum welders, 3D electronic measuring systems and computerized estimating software capable of EMS extract.

 

Emphasizing the importance of file documentation, Cassata stated, “Your estimate is now an appraisal! Anyone can write an estimate. Learn to write an appraisal of the situation. DRP partners are actually taking the place of the staff or IA. You are writing the appraisal of record, so you have to put on the appraiser’s hat and think like an IA or staff appraiser.

 

“Follow the carrier’s requirements. Comments and remarks should be restricted to the file only … your personal opinion of the appraiser, customer, vehicle or situation has no place here. This information is discoverable in court. Keep a chronological record of activity. Get good information on YouTube and Collision Hub. Consider I-CAR DOC 01. DRP managers will tell you this can be a bigger problem than quality of the repairs.”

 

When it comes to file and photo documentation, it’s imperative to be clear and complete.