On Nov. 17, ASA-Texas hosted its 2018 Annual Meeting and Training Event at the Downtown Fort Worth Hilton Hotel in Fort Worth, TX, attracting attendees from all around the state.
The event delivered on the association’s promises of best-in-industry training, awesome networking, prizes and surprises galore.
According to ASA-TX President Robert Gruener, “The day-long event was a success in terms of member attendance and participation. Owners of collision repair shops and vehicle/automobile service shops and their management/tech employees spent the day in professional development seminars, which were divided into two training tracks: management and new technologies.”
Training ran from 8 a.m. until 6 p.m. and featured several educational options for attendees. In the morning, from 8 a.m. until 11:45 a.m., Jack Hammond, senior instructor for the Automotive Training Institute, taught “What Are the Holes in Your Metrics?” The presentation provided an in-depth exploration of the details needed to fix a dysfunctional service check and improve customer service. During the same time slot, “Understanding the Control Area Network (CAN)” was presented by Bernie Thompson, trainer for the World Pace Training Institute, who reviewed how CAN works, explained how to diagnose the system and discussed how to properly repair bus problems.
The day was broken up by ASA-TX’s Annual Meeting Luncheon, which featured a keynote presentation by Tony Molla, vice president of ASA National.
Gruener shared, “Tony gave an in-depth review of the internal changes at ASA-National and an overview of the sweeping changes that are expected to shape our industry during the short- and mid-term future.”
From 1:45 p.m. until 6 p.m., “Succession: What’s Involved?” addressed the challenges that shop owners face when considering retirement. Hammond explored the practical and legal considerations shop owners must think about when making their succession plans. Simultaneously, Thompson’s “Understanding Fuel Injection” focused on simplifying complex technology through the dissection of fuel injection system issues.
“The attendees felt the training sessions were very valuable,” Gruener stated. “They also enjoyed the opportunity to network with other ASA members from throughout the state and to share their experiences and solutions to common management issues.”