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John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit

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Thursday, 04 October 2018 16:25

Retro News: Stats From 20 Years Ago Indicate Shop Labor Rates Haven’t Kept Up With Inflation

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Some shops interested in using such a system have said they have met resistance from some insurers. The committee, however, received generally positive responses to the concept from the insurers it contacted.


“Allstate is in support of any process that encourages a thorough and complete tear-down at the time of the estimate,” Bill Daly of Allstate Insurance wrote.


Tim Constien of American Family Mutual Insurance Company was supportive of the idea under certain circumstances.


“We believe it has some potential limited benefits with our highest-performing direct repair program shops,” Constien said. “If the process is not done correctly or efficiently, it will increase the time a customer is without a car.”


Progressive Insurance was perhaps the most enthused with the idea.


“The benefits of a shop adopting this type of a more efficient repair strategy are clear to me,” Chris Andreoli, corporate property damage process manager for Progressive, said. “I’m sure you’ll begin to see an increase in the number of shops that adopt this methodology.”


– As reported in CRASH Network (, Nov. 17, 2008. Over the past decade, more shops and insurers have shifted toward “blueprinting” or a complete tear-down of the vehicle to ensure all parts and procedures are included in an approved work order prior to the vehicle moving forward in production.


5 Years Ago in the Collision Repair Industry (November 2013)


During discussion at the Collision Industry Conference (CIC), California shop owner Randy Stabler said he’s “kind of perplexed” why the PartsTrader mandate has become “such a lightning rod” for an industry that has been accepting insurer mandates since the early days of computerized estimating.


“That was then. Today it’s parts. Tomorrow it’s paint materials. What happens the day after?” Oklahoma shop owner Gary Wano responded. “If we don’t stop the mandates at some point in time, what are we doing?”


Janet Chaney, who serves as the executive director of several state body shop associations, said it clearly comes down to the role parts play in a shop’s profit.


“How many times have we been told what to do and we’ve agreed to it and it’s turned on us,” she said, drawing applause.

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