10 Years Ago in the Collision Repair Industry (October 2008)
The estimating system providers are being very responsive to questions posted on the Database Enhancement Gateway (DEG), according to Aaron Schulenburg, the administrator of the system.
The website (degweb.org) is designed to provide a single, simplified way to question labor times or missing or incorrect information in any of the major estimating systems. The DEG, which was created and is jointly operated by SCRS, ASA and AASP, posts and tracks the inquiries and responses.
“The information providers are doing a great job of providing strong responses that are useful and informative,” Schulenburg said. “And they are doing it very quickly.”
One example: Inquiry No. 713, a concern about the Audatex labor time for a right front side rail reinforcement on a 2007 Mercedes Benz SL 550. Two days after the DEG submitted the inquiry to Audatex, the labor time was increased by more than six hours.
Schulenburg said 2--4-day responses by the system providers are not uncommon.
But some in the industry have questioned whether such prompt responses will continue if competition among the estimating system providers is reduced by the proposed merger of CCC Information Services and Mitchell International (CRASH 6/9/08). That’s an issue more than one source told CRASH Network they raised with the Federal Trade Commission (FTC) when the regulator spoke with them during its continuing review of the proposed CCC-Mitchell merger.
– As reported in CRASH Network (www.CrashNetwork.com), October 20, 2008. Schulenburg left the DEG just two months later to become executive director of SCRS. The DEG has now processed more than 12,000 inquiries. CCC and Mitchell called off their merger plans in March of 2009 after a federal district court judge granted a FTC request for a preliminary injunction to halt the merger pending a FTC’s administrative trial that was slated for later that month.
5 Years Ago in the Collision Repair Industry (October 2013)
NACE organizers on Friday said it would be about a week before final attendance figures would be announced, and though the number would be down from 16,000 last year, it would meet their projections for this year’s event.