Q: Who should join the Subaru Certified Collision Network?
A: We encourage anyone who believes in the same values as Subaru to jump on board with our network, and we can fulfill the Subaru Love Promise together.
Non-Subaru dealers can take part as well, as long as they have the required equipment and follow our processes.
Q: How would you explain Subaru’s Love Promise, and what does it entail?
A: The Subaru Love Promise is a commitment that we share with our retailers and Subaru of America employees. It is a promise to do right by our community by partnering with nonprofit education, health, community, environment and animal organizations---to set Subaru apart through our deeds and the deeds of our partners and to be unlike any other car company by doing what is right and good, just for the sake of doing it. We’re asking our collision partners to make this commitment as well.
The Subaru Love Promise is supported by five different initiatives focused on the Environment (Subaru Loves the Earth), Health & Wellness (Subaru Loves to Care), Community (Subaru Loves to Help), Education (Subaru Loves Learning) and Animal Welfare (Subaru Loves Pets), where we partner with charitable organizations to do philanthropy, volunteerism, etc.
As part of the terms and conditions for our Subaru Certified Collision Network, we are mandating that collision centers complete at least one volunteer effort throughout the year with a 501(c)(3) organization to make sure they are reaching out and doing what they can for their communities and fulfilling that Love Promise in every regard. Donations are accepted, but they will not fulfill the requirement. Actual outreach and (volunteer) time are required.
We believe this sets Subaru’s certified program apart from others. It is the heart and soul of Subaru, and it’s very important to us that we carry it out through every initiative we take.
Q: Who is handling most of the administration for Subaru’s program?
A: The core of our program is done in partnership with Wadsworth International. They are handling most of the administration, all of the onsite audits and customer service. They are doing a great job with retailers and pilot shops.