...body shops were rated that low by consumers or insurers? There’s no doubt that our businesses would be struggling.
"That said, I honestly think the ratings could be a lot lower for some of these insurers. These results show that there are major issues between shops and insurers that aren’t being properly addressed. I hope these carriers take the time to review this report and realize they need to make some major improvements in how they work and communicate with the collision repair industry.”
The 2021 Insurer Report Card is available for free download at crashnetwork.com/irc.
More information on AASP/NJ is available at aaspnj.org.