Pennsylvania Attorney General Josh Shapiro said Thursday that his office has sued an extended automobile warranty company and its Philadelphia-based owner to win restitution for consumers and repair shops allegedly scammed by it.
“Many customers of Delta Auto Protect of Exton have complained to my office, and they’re not happy,” Shapiro said in a statement.
“From phone calls to emails and letters, consumers have let us know how unresponsive this defendant has been to them. This rude and illegal treatment of customers is unwarranted. We are listening, and we are taking action to get their money back.”
Delta is accused of selling vehicle service and repair contracts to consumers across several states, but refusing to honor them or refund any money.
Shapiro’s statement said that Delta is operated by Omega Vehicle Services LLC and managing member Charles Seruya.
Delta, Shapiro said, operates a “virtual” office supposedly based in Chester County.
The civil lawsuit filed in Philadelphia County Court seeks restitution for Delta customers who bought warranties and did not receive the promised coverage, paid out-of-pocket costs for repairs or sought to cancel policies, but did not receive refunds.
Also, the suit seeks restitution for vehicle repair shops that were not paid by Delta.
Specifically, the lawsuit alleges that Delta advertised “24/7 customer service” in sales pitches, but avoided consumers calling about payments by not returning message, re-routing calls or leaving them “endlessly” on hold, the statement said.
Delta would also require consumers to remove negative online reviews of the company as a condition for receiving payments, Shapiro’s statement charged.
Lehigh County resident Carolyn Ames said in the statement that she has been calling Delta every week for a year and it has yet to pay for her car repairs. “Delta is impossible to reach,” she said. “If I do get through they hang up and they never return my calls.”
Any consumers who contracted with Delta and did not receive the promised services should submit a complaint to the attorney general’s Bureau of Consumer Protection online or by calling the Consumer Protection Hotline at 1-800-441-2555 or emailing email@example.com.