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Tuesday, 25 June 2019 16:27

ABAC Meeting Provides Close Look at GM’s Collision Repair Network

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ABAC President Bob Amendola encouraged association members to submit ideas and topics for future meetings so the ABAC can best address members’ needs. ABAC President Bob Amendola encouraged association members to submit ideas and topics for future meetings so the ABAC can best address members’ needs. ABAC News

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Cushing adds, “The GM Collision Repair Network will measure dealer, MSO and independent repair facility practices such as ensuring technicians are completing the proper training requirements, performing pre- and post-repair scans, pulling and using OEM repair procedures, performing the necessary recalibrations and conducting quality-control checks.”

 

The program’s KPIs and site audits will include required tools and equipment, utilization of GM repair procedures, required pro-level two I-CAR training for technicians, submitting report information, use of the Mitchell Cloud estimating platform, pre-scan/calibration/post-scan on all vehicles, compliance audits and a customer satisfaction index.

 

Shaw also identified the benefits of the GM Collision Repair Network, including a listing on the GM Collision Repair Network locator as a repair facility that meets or exceeds GM collision repair requirements in terms of capabilities and facility readiness, and recognition for adhering to high-quality program standards that focus on proper and safe repair. According to Shaw, network shops will also be able to capture more customers involved in a total loss, receive support for estimating and repair planning, and reduce research time with GM’s integrated repair procedures. Cloud-based documentation is also available to all stakeholders, including insurers, to support shops following the correct repair process.

 

Additionally, Shaw noted, “The My GM Partner Perks loyalty program provides GM Collision Repair Network independent repair facilities with exclusive benefits that extend beyond just redeemable points to include national marketing support, training resources and business tools that can help drive profitability, productivity and, most importantly, your bottom line.”

 

The meeting’s final speaker was Ed Rachwal, president of Designer Office Systems, Inc. (DOS), who discussed his company’s relationship with GM’s Collision Repair Network and presented solutions to help attendees in their shops. DOS offers computer and IT solutions as well as internet-based Mitchell Cloud Estimating.

 

The meeting concluded with a 50/50 raffle and a drawing for several gift cards provided by the ABAC. Sponsors for ABAC’s May meeting included Tasca Parts, Paul Francis & Co, Kent Automotive and Enterprise.

 

“The ABAC would like you all to consider becoming a member of this strong association,” Amendola said. “Just by attending these meetings, you will offset the cost of a yearly membership. In unity, there is strength and in knowledge, there is power.”

 

For more information, visit abaconn.org.


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