The entire panel encouraged attendees to educate customers by explaining the difference in OEM and aftermarket parts up front and keeping them apprised of the entire process. By being honest, shops can properly repair vehicles without losing customers. Moreover, unless a shop is a DRP for an insurer, their only contract is with the customer and their primary responsibility is fixing that customer’s vehicle.
Additional topics discussed by the panel of industry experts included insurers’ abandonment of cars without salvage value, shops’ entitlement to be paid on a sublet, shop materials organization, storage charges on repairable vehicles, photo estimates and equipment usage charges in a shop’s business model. Amendola thanked the other panel members for sharing their wisdom. The meeting drew to a close with 50/50 raffle prize drawings.
For more information about the ABAC, visit abaconn.org.