Noting that data ownership is an emerging concern, Anderson recommended that shops obtain written authorization to scan the vehicle and share the data with the insurer to avoid violating the consumer’s privacy act and protect themselves from liability. He also discussed the difference between OEM and aftermarket scan tools, expressing his firm belief that aftermarket tools cannot compete with the OEM tool, which offers the latest and greatest information available.
“You couldn’t pay me enough to use an aftermarket scan tool, not even on my ex-wife’s car,” Anderson quipped, growing serious as he added, “Based on my personal experience, I would not want the liability of using an aftermarket scan tool.”
Lastly, Anderson talked a little bit about telematics.
“By 2022, 87 percent of all vehicles sold in the U.S. will have the ability to be connected to the internet, and in the next couple years, we are going to see a generational shift with younger folks who want their cars connected to the internet, but it has to be affordable,” he said. “Some of these processes will become easier, but we need to figure out how the car is connected and disable that connection, or you’ll have a lot of unhappy customers.
“It takes time to research procedures, and it’s important to get past the scanning piece and start looking at calibrations. Review OEM position statements carefully, and understand the value of research and diagnostics when it comes to performing a safe, quality repair. It’s important that we all get educated and accept personal responsibility.”