He noted, “Scanning is just the tip of the iceberg. It’s these types of calibrations we need to be talking about. You need to research every single operation and understand there are a lot of operations that require a scan tool before the pre- and post-scans.
“It is absolutely impossible to write an accurate estimate if you don’t do a pre-repair scan. Any diagnostics done after the vehicle is in process are reactive. You must also do a post-repair scan to ensure all safety and comfort features are working properly. I encourage you to ask your customers what their favorite features are on their cars so you can ensure they’re working properly.”
Turning to overcoming objects to scanning, Anderson listed some common objections, such as claims that the OEM doesn’t have a position statement or that scans are recommended, not required. Anderson noted that 13 manufacturers have released position statements requiring scans, and those OEMs represent 95 percent of the U.S. market share.
“The industry talks about how weak OEM positions statements are, but most of them aren’t. You need to be reading these position statements, and you can find the latest and greatest at oem1stop.com,” he said.
In response to claims that some OEMs don’t have position statements on scanning, Anderson accessed a multitude of OEM websites to demonstrate that many of those OEMs’ repair procedures indicate a need for scans, or post-collision diagnostics, while performing a variety of operations.
He urged, “As an industry, we have to accept personal responsibility for the fact that we weren’t doing the right thing 10 years ago. Think about all the cars we didn’t do the right thing on---we need to accept personal responsibility that we screwed up.
“We are becoming lazy and too dependent on OEM position statements. Shops need to learn to use the OEM repair websites and then research them to learn how to make safe and proper repairs.”
Anderson urged attendees to be mindful of cultural differences when reading OEM manuals, as some vehicle manufacturers may only recommend scans and other procedures.