State Farm says it plans to expand the use of a digital bookkeeping technology to speed up and streamline the auto claims process, after a successful trial run with USAA.
When the The International Autobody Congress & Exposition (NACE) 2004 Educational Conference opens on November 3 in Las Vegas, it will have two new tracks - Sales & Marketing and Estimating, as well as an increased number of focused sessions for dealers, jobbers and claims professionals. New 45-minute "crash course" sessions in several of these tracks should prove popular with many attendees who don't want to commit several hours to a topic.
The auto body shop in Fort Worth, Texas took in the repair just like any other day. The customer signed the repair order for a damaged 1997 GMC pickup truck, got in the rental car, then drove that rental car off to rob the Frost Bank! Not quite the usual scenario.
The nation's largest auto insurer has no plans to join the other insurers setting performance benchmarks for shops participating in its direct repair program - but it may do more to help those 20,000 shops understand how their performance stacks up.
NACE show management is reporting that the number of companies scheduled to exhibit in the 2004 International Autobody Congress & Exposition (NACE) is up 23 percent over last year, and the size of the Exposition has already exceeded last year's event by 11,600 square feet.
For $5.8 million, Caliber Collision Centers (Caliber) has resolved a consumer fraud lawsuit filed in California and agreed to disciplinary actions initiated by the state Department of Consumer Affairs (DCA) that alleged Caliber billed customers for parts and services that were not provided.
Automotive Service Association (ASA) leaders met with U.S. Rep. Chris John, D-La., to discuss the Agreement between the automakers and ASA providing service information to independent repairers. The ASA executive committee briefed Rep. John on the progress of the Agreement.
Now that the anti-steering bill HB 2468 has passed in Arizona, what is the next step for the Arizona Collision Craftsmen's Association (ACCA)? (Autobody News, July 2004) The bill, sponsored by Fairness for Automotive Consumers (FAC), includes anti-steering provisions that protect con-sumer choice, place limitations on the claims adjuster making repair decisions thereby protecting the competitive market, and has mandatory reporting requirements with stiff penalties for violations of the bill.
Texas Attorney General Greg Abbott has filed court-approved settlements with two auto insurers to refund more than $3.4 million to Texas policyholders who paid more out of pocket on claims for auto repairs in certain years than their policies required.
California authorities arrested 38 people for alleged auto insurance fraud at more than 30 auto body shops in the Sothern California cities of Riverside and San Bernardino Counties. If convicted, each suspect faces up to five years in state prison and a maximum fine of $50,000.
Governor Arnold Schwarzenegger announced his support for Proposition 64, a November ballot measure whose supporters claim would stop "shakedown lawsuits."
California independent body shop owners got a boost on September 29 when Governor Arnold Schwarzenegger signed a bill that amends the automotive repair laws (Business & Professions Code Sec. 9880) to more strictly define who the customer is when a vehicle is being repaired, making it clear that an insurance company paying to repair a car is not the customer and cannot take the place of the customer.
Farmers Insurance Exchange has begun serving civil summons and complaints upon a Los Angeles body shop and its director, accusing them of taking part in a scheme designed to defraud Farmers and its policyholders. The civil complaint, which is similar to prior suits filed against shops, seeks damages for the fraud committed.