Sunday, 10 April 2011 15:55

State Farm Announces Revised Electronic Parts Ordering for its DRPs

State Farm Insurance has already experimented with electronic parts ordering in a few states and has language in its select service agreements (with DRP shops) enabling requiring the computerized parts orders.

Now the company  says it wants to "reduce the amount of time and effort needed to search for, source and order all part types," and "to give suppliers a better view of the process, and access to complete parts orders." In a video the Insurer's Gregg McDonald describes a new review tool to allow shops and vendors to provide feedback on the parts ordering experience. "Supplier choice and decisions regarding which parts are best suited for the individual repair will remain in your hands," McDonald tells Select Service shops in the video.