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Thursday, 12 December 2019 17:54

CIECA FNOL Committee Adds Scan to the BMS FNOL Message

CIECA announced that the First Notice of Loss (FNOL) Implementation Guide and Appendix C have been updated to include instructions on how to include a scan to the Business Message Suite (BMS) FNOL message.

Clint Marlow, chairman of the FNOL Committee, said the committee recently recognized the need to include a scan with the FNOL message. The committee is responsible for developing and maintaining the processes related to FNOL business flow.


“An increasing number of OEMs have incorporated telematics data capabilities into their vehicle offerings,” said Marlow. “Leveraging connected car technologies, many current model year vehicles have the capability to generate a vehicle health scan that includes diagnostic trouble codes (DTCs).”


The FNOL message was first added in the 2017R1 Release of the CIECA Standards.


“FNOL messages provide business partners the ability to notify and be notified of accident information to and from multiple parties,” said Charley Quirt, CIECA’s project manager. “These FNOL messages are focused on shortening the claims process.”


Quirt said all industry segments will benefit from this update, including insurance companies and agents, repair facilities, fleet companies, information technology providers and third-party administrators (TPAs).


The FNOL XML Implementation Guide (IG) provides standardized messaging for CIECA members who are implementing XML messages to send and/or receive FNOL messages.


“The guide helps users successfully migrate from their own internal format to the CIECA Standard’s format recognized throughout the industry,” explained Quirt.


More details can be found on the CIECA website,, under the Committee Work and Documents menu selection.

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