White defined activity as the action you’re taking. Results are the consequence of actions and the outcome is the final product, which he referred to as “results with a conscience.”
“Activities are there to get a result that leads you to the outcome. Outcomes are a bigger way of thinking about things,” he added. “Unintentional outcomes miss the mark of what you really want. You need to manage your outcomes with intention; otherwise, every day seems the same.”
White went on to explore the differences between reacting and responding. Reacting is all about you and causes the employee to shut down. Responding focuses on educating them and building them up as well, he explained.
He told attendees to spend a moment at the end of each day to evaluate what went well and what could have been better. This way, attendees can come up with a plan with three action items to make the next day better, “and you’ll go home feeling like a million bucks because you know you’re going to make a difference tomorrow,” he said.
Concluding his presentation, White shared, “Consciously managing outcomes will allow you to manage with your head and heart. You’ll be proactive instead of reactive. Train your staff so they could work anywhere, but treat them in a way that they’ll never want to leave.”
ASA’s next webinar will be held on June 19 with Bobby Bassett, North America national training manager for Gates Corporation, who will present “Belt Slip, the Gift that Keeps on Gifting.”
For more information or to register, visit asashop.org/webinars.