Although ASA had already hosted a Webinar Wednesday earlier in February, the association offered a bonus webinar on Wednesday, Feb. 27 featuring Jeff Peevy of the Automotive Management Institute (AMi), who discussed the “Next Generation of AMi.”
ASA Vice President Tony Molla introduced Peevy, who dove right into discussing using AMi as a competitive advantage.
“We’ve been studying training and its relationship to shop performance,” Peevy said. “A lot of us in the industry look through technical lenses and try to solve everything through tech training, equipment or technical processes, but there are some things I’m convinced we overlook.
“The younger generations are actually better equipped to deal with some of the industry’s changes and the momentum of those changes than a lot of us industry veterans are. It requires a mindset change for those who’ve been in the industry for a long time; unfortunately, experience doesn’t always work for us when it comes to changes in the industry.”
A quote was used from Will Kaydos' book "Measuring, Managing and Maximizing Performance": “It’s not the 95 percent that’s right that makes something work: it’s the 5 percent that’s wrong that messes everything up.”
Explaining the quote, Peevy noted, “We are often taught to have a positive outlook, but sometimes, we need to acknowledge it’s the little things we do that aren’t right, which throws the wrench in. We can become so focused on processes that we forget it’s all in place to please the person---the customer who walks in our door and pays us to provide a service. Much of that 5 percent we do wrong is the soft skills, which [serve as] the glue that binds a lot of what we do together.”
Skills are defined as the “ability to carry out a task with pre-determined results often within a given amount of time, energy or both.” Peevy provided some examples of soft skills, including social skills, communication skills, listening skills, attitude, time management and work ethic, among others.
“The truth is skills are skills,” Peevy pointed out. “We want to raise awareness around soft skills.”