Wednesday, 12 September 2018 22:02

I-CAR Discusses Training, Recognition, Service Enhancements During SCRS Webinar

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On Wednesday, August 22, the Society of Collision Repair Specialists (SCRS) hosted I-CAR’s Nick Notte for a webinar titled “The ‘Even Better’ I-CAR.”


After thanking SCRS and its executive director, Aaron Schulenberg, for the platform and assistance in arranging the webinar, Notte explained that I-CAR’s “true north” is complete, safe and quality repairs, and the reason for the upcoming enhancements is related to the current technical tsunami in the industry.


“Complexity of vehicles and the skills bar are rising, but 65 percent of shops are not training. I-CAR’s vision is for EVERY person in the collision repair industry to have the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer,” Notte said.


These goals have driven the expansion of I-CAR’s products and services over the years, enhancing the technical curriculum offered. Notte expressed gratitude to the industry segment advisory councils who have contributed to I-CAR’s goal to continuously improve and be more relevant.


“Independent industry feedback has provided direction to I-CAR’s strategy and program enhancements, and we’ve enjoyed very active industry engagement over the past four years and continuing,” he said. “We’ve had a lot of people weigh in on this, especially collision repair folks.”


He emphasized that I-CAR’s innovations have been driven by industry feedback.


“We’ve engaged industry leaders and other people who really understand the industry,” he said. “We’ve also partnered with OEMs to look at the benchmarking they use in their programs, such as how long they certify, the benefits of certification, how many certified technicians they require … The OEMs were very forthcoming. We also talked a lot about how people like to learn and what works. After nearly five years of collecting data, we took that data to our subject matter experts at I-CAR to turn it into something the industry could use that would be meaningful as a standard for collision repair training.”

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