Monday, 26 February 2018 15:04

In-House Money Makers: ASA Partners With Bosch for 2nd Webinar in Series

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On Wednesday, Feb. 21, the Automotive Service Association (ASA) partnered with Bosch to present “In-House Money Makers,” the second webinar in its series about pre- and post-repair scans, at 1 p.m. EST.

ASA Vice President Tony Molla welcomed attendees by mentioning the industry’s interest in pre- and post-scans with modern vehicles. He introduced the presenters, Bosch Technical Trainer Duane “Doc” Watson and Bosch Technical Instructor Steve Zach, who addressed pre- and post-repair scanning in-house over the following hour.


Expressing his hope that these webinars were useful, Watson encouraged participants to provide feedback before noting that the industry needs a powerful tool because the dash lights do not tell the complete story.


“More systems are coming every year, and newer vehicles have up to 100 modules that need to communicate with each other to work properly. The pre- and post-scan procedures covered will help get a damaged vehicle back to its safe, pre-accident condition,” he said.


Watson pointed out that many OEMs require, or at least recommend, pre- and post-repair scans. When answering when a scan tool is required, he admitted that it’s not a simple answer because it’s based on the age of the vehicle, options available and both the type and extent of damage. For example, Fiat listed conditions that could trigger DTCs prior to or during repairs, leading to improper vehicle performance.


While there is not yet an industry standard for receiving payment for scans, shops get paid for approximately 70 percent of scans. However, Watson noted that having a printed scan report is vital to getting paid, negotiations may be necessary with some insurers and rates can vary.


It’s important to know what OEMs recommend. The equipment and training required include a quality scan tool, a battery maintainer or high-end battery jump box and copies of OEM position statements. Bosch supports scanning to identify DTCs in alignment with OEM position statements, and the company offers two scan tools: the Encore and the Evolve.


Watson stressed, “It’s more than just buying a scan tool. There’s test prep to follow for the best results. The battery must have 12.6 volts, or you can get an inaccurate test. Use a fully charged battery booster or maintainer, but don’t use a battery charge because this can cause erroneous codes and is a poor choice when diagnosing.”


Providing a demonstration of the Encore, Watson explained that it begins by connecting the cable to the Vehicle Data Link connector and turning the key to the start position without starting the car. Then, users would set up their scan report by scrolling to the bottom of report options where they can alter settings, such as removing uncommunicative systems, prompting for extra fields, and include shop information.


When it comes to vehicle entry, auto ID works with most 2006 and newer vehicles, or users can choose Manual Entry to select a vehicle by answering a series of questions, such as year, make and model, in order to show all modules on the vehicles that are available for diagnostics. Watson instructed attendees to touch ECM/PCM and choose “All system DTCs” to check all modules.


All DTCs found on each module will be listed, and touching “code assist” under the DTCs will provide suggested repair information, also allowing users to access Direct Hit, Google, Mitchell or AllData for additional information based on the program with which they have an account. The DTC scan can also be emailed or printed through the share option---Both actions require set-up when used for the first time. The scan can also be saved to the scan tool itself, using the save function.


In order to clear DTCs, users can touch “clear codes.” Watson recommends choosing “clear and reread,” which involves cycling the key off and on in order for the Encore to rerun the DTC test, but he warned that it may be necessary to manually clear specific modules.


After hooking the tool to the battery and selecting “test,” users can “select vehicle” in the lower left-hand corner of the screen, start Auto ID, and follow the prompts to allow the scan tool to communicate with all of the vehicle’s modules. The time it takes to pre- or post-scan depends on the number of modules and the scan tool processor speed.


Watson reiterated, “After selecting the green arrow on the right for a complete report, users can save the report or select ‘Share’ to email or print it. It’s also possible to link to additional resources for information about codes and how to correct issues.”


Back on the list of modules, choose the correct module and data stream, and select “All data items” to test. Users can review saved reports by scrolling to the left on the next page and choosing “View saved scans,” which allows them to select a report from a list. The saved reports also indicate if it was a pre- or post-scan, the time and date, the repair order number, the VIN and the mileage.


As the webinar concluded, Watson and Zach fielded questions from attendees and announced that they will demonstrate the Evolve scan tool in their next webinar. The third webinar in this series is titled “The Right Scan, the Right Way: Key Scan Tool Procedures for Collision and Mechanical Repair” and will be presented on Wednesday, March 21.


For more information on ASA, visit www.ASAShop.org.