Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.
You: Hey, Mike, I keep hearing you saying we need to look up the OEM repair procedures on every single vehicle every single time. But surely you’re not talking about even the easy jobs, where we’re just replacing a single part.
In the 18 months since a Texas couple was awarded $42 million by a jury who found a dealership body shop had improperly repaired the vehicle in which the couple was injured in a subsequent accident, I’ve probably been asked about the case at least 20 times a week.
While working with a shop on some quality control (QC) issues recently, I discovered they were still using a paper QC checklist.
It’s been about four years since the industry began talking about the automakers playing a larger role in helping vehicle owners after an accident---using telematics to contact the driver at the crash scene, for example, to ask if they need medical help or a tow arranged for them, or to see if they would like a referral to a nearby shop certified by that automaker.
I get asked quite regularly by both shops and insurers, "What is a reasonable charge for a vehicle scan?"