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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

Thursday, 25 April 2019 21:14

From the Desk of Mike Anderson: Want to Challenge Me on the Need to Check OEM Procedures Every Time? Bring It On…

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You: Oh come on, Mike, lots of jobs don’t involve safety items like that.


Me: Okay, sure, but safety systems aren’t the only thing your customer is going to expect to be working correctly when you return their vehicle. A shop I know was replacing the cowl cover on a Nissan, which required removing and reinstalling the wiper arms. The shop looked up the procedure to find that what steps to follow depended on whether the vehicle was equipped with a rain sensor. This vehicle was, so when the shop researched that, they found they had to actually squirt water on that rain sensor near the top of the windshield, all while using a scan tool to do a calibration of the wiper arms. You heard me: A calibration of the wiper arms, because the wiper arm speed is dependent on the amount of rain hitting the windshield.


You: Well, fine, but our shop just sublets out all those calibrations at the end of the job, so that’s up to the dealer to know all that stuff.


Me: But if you aren’t familiar with the calibration processes, how can you have some assurances your sublet provider is doing them correctly? Don’t you need to look up the procedures to make sure you know, for example, that the dealer needs to show you they filled up the gas tank and checked the tire pressure if those things are part of the process?


And some of the OEM procedures on these systems can’t wait until the end of the job. When you repair or replace a Toyota quarter panel that has a blindspot monitor, the OEM procedures tell you that you need to check the installation angle of the blindspot monitor BEFORE you paint the vehicle. There’s a flow chart in the Toyota procedure for that process. It involves using a plumb bob and doing all these measurements, and it could require reattaching several components. Again, this is before the vehicle is painted. And by the way, it is all separate from the calibration of that monitor after the vehicle is painted.


I run across this stuff all the time. That’s why I say: You need to check all the OEM procedures, on every vehicle, every time.

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