Tuesday, 29 April 2014 16:49

Central Iowa Shop Has Been Repairing Vehicles for 50 Years Says the Shop’s Concierge

R. Jones Collision 1 has been repairing damaged vehicles in central Iowa for almost 50 years. The business, formerly R. Jones BodyPros, focuses on repairs to all models of passenger vehicles and employs ten. Jones spoke with The Des Moines Register about her family’s business.

“We don’t work on large trucks, semis, or motorcycles,” said Christy Jones, collision repair concierge and daughter to co-owner Bob Jones. “We also don’t just repair vehicles, but try to educate customers about the repair process, especially since the average time between claims is 10 years now, so things have changed.

We see a fairly even split between males and females, although it’s trending more toward females because they’re making more of the household decisions. We also see a lot of Drake students who are from out of state and don’t know where to go. We can help make them and their parents feel better, to know that they’ll be taken care of.

We have developed a ladies-only class that we offer quarterly. I partnered with a mechanics shop and an insurance agent, then we together educate women about owning a vehicle and the repair process. We want to make them feel more comfortable about walking into a facility, to have some knowledge behind them so they aren’t taken advantage of. We see a lot of divorcees, Red Hat Club members, young females out on their own. A little bit of knowledge will go a long way. Women leave surprised at what they’ve learned, such as what they need to do and say at the scene of an accident.

We are busy year-round, but business will pick up when there’s a hail storm in the summertime, for example. Winter has been pretty rough on drivers, and we’ve been extremely busy like most body shops across the Midwest. We also see an uptick in the fall and spring with deer collisions.

I went to school to become a teacher and taught for a year, but decided it wasn’t for me. Then I moved to North Carolina to pursue a job in the NASCAR field. I came back to help when my mom became ill. She was the front office manager. I’ve been here since 2001, and I’ve never left. I plan to purchase the business in the next year or so. It’s neat to be the second generation involved with the business.”