The Indiana Autobody Association will host several meetings in November to roll-out their new consumer program, "A Shop You Can Trust." The program begins Jan. 1 "and we expect it will change the industry in Indiana," said Tony Passwater, IABA director. The meetings will discuss how "steering" or deceptive referrals affect your business and how shops can create stronger customer loyalty and consumer awareness in today's environment. The meetings will also introduce the association's "short pay process" and explain the process to collect those items insurers refuse to pay that shops are entitled to and that are required for a proper repair.
The special guest speaker will be Michael Stacy from Verifacts. He will provide insight in facility verification and consumer trust.
The IABA will hold these upcoming meetings for its members in the following locations:
Fort Wayne - Nov. 13, 6:30 - 9:30 at the Lucky Moose
New Albany - Nov. 14, 11 a.m. - 1 p.m. at Sam's Food and Spirits
Bloomington, Nov. 14, 6:30-9:30 p.m. at Mr. Hibachi Buffet
Merrillville - Nov. 15, 11 a.m. - 1 p.m. at Gino's Steakhouse
Indianapolis - Nov. 15, 6:30-9:30 p.m. at The Library Restaurant
Register online at IABAmeetings.com by November 7. For more information, contact Tony Passwater at (317) 290-0611.