Tuesday, 15 June 2021 18:25

J.D. Power Ranks Shelter Insurance No. 1 in Central Region for 4th Time

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Leading global data and analytics company J.D. Power has announced Shelter Insurance ranked Highest in Customer Satisfaction among Auto Insurers in the Central Region in its U.S. Auto Insurance Study.

This is the fourth time Shelter received this honor---in 2016, 2018, 2019 and now 2021.


This study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors, in alphabetical order: billing process and policy information; claims; interaction; policy offerings; and price.


Shelter scored well across the factors and was ranked first in price, as well as billing process and policy information.


"To be recognized by J.D. Power with this award once was amazing, but now it's the fourth time, which is humbling, to say the least," said Matt Moore, CEO of the Shelter Insurance Companies. "It's a testament to our agents and employees living one of our core beliefs, and that's to provide top-notch service, day in and day out."


"We appreciate our employees and agents whose hard work and focus have made this award possible," said Randa Rawlins, president of the Shelter Insurance Companies. "We are also grateful to our customers who continue to place their trust in us. We continually set high expectations for ourselves to provide the best service."


The study is based on responses from 38,938 auto insurance customers and was fielded in February and March.


More about the study can be found here, and you can view the study results here.


Source: Shelter Insurance