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Friday, 27 March 2020 19:21

NABA 'Gets to Yes' with Collision Hub’s Kristen Felder

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Kristen Felder, founder and CEO of Collision Hub, delivered an informative presentation. Kristen Felder, founder and CEO of Collision Hub, delivered an informative presentation. NABA

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Rodis said there was a lot of great discussion about liability, regarding whether it falls on the insurance company or the shop.

 

"A lot of shops seemed surprised to hear that the liability would fall on the shop for such things as aftermarket parts and seatbelt inspections," Rodis said. "Are shops that use aftermarket parts going through the decertification lists weekly to see if any part they have ever put on has now been decertified? If so, are they calling the customer and notifying them that the part does not meet the lowest standard?”

 

Felder explained how an insurance policy, or contract, works in great detail, and attendees were stunned when she said repairing vehicles correctly is the repairer’s responsibility, while the contract customers have with insurers is a product with specific features.

 

"That doesn’t mean the insurer blindly agrees to repair the policyholder’s car per OEM procedures,” Yard explained. “That just raises more questions: How do we handle this? What do we need to do as an industry to fix this gap being taken advantage of by insurers?

 

“This means collision repairers and associations need to work together, more than ever, to make our industry better for insureds and repairers alike," Yard said. "Not everyone particularly liked Kristen’s message, but everyone better start listening, for the sake of the entire collision repair industry."

 

For more information on NABA, visit nebraskaautobody.com.


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