A new CARSTAR location opened up in Piqua, OH, this year, bringing its expertise and customer-first mindset closer to Piqua customers.
Tom Martin, owner of Piqua CARSTAR, said the shop had always serviced customers from Piqua, so expanding his business into Piqua was a natural progression for them.
“It was just natural to take care of the Piqua community as well,” Martin said.
Piqua CARSTAR, located at 700 S. Roosevelt Ave., is Martin’s third auto body shop. His other CARSTAR shops are located in Sidney at 175 N. Stolle Ave. and in Troy at 15 S. Kings Chapel Dr.
“We mainly focus on collision,” Martin said, adding that the shop also takes care of small dings and dents in addition to auto collision repairs.
Martin, who has more than 40 years of experience in auto repairs, began his career when he was 18 years old at the Sidney body shop. He was hired to paint the building and then never left, he said.
He bought the Sidney body shop in January 2002 and joined the CARSTAR auto body network in 2003. He then opened another location in Troy in 2014.
Martin has also invested in renovating the 700 S. Roosevelt Ave. location, which has been there for a year. The location has always been an auto body shop, starting out as Dick’s Paint and Body shop in the 1970s. Martin said they added new equipment, completed new concrete and electrical work, installed drains, remodeled the offices, completed interior and exterior siding, paved the formerly gravel parking lot and more as part of their improvements to the building.
“I’ve been blessed with good employees,” Martin said when asked about their success. “The communities have always welcomed us as well.”
Martin said approximately 50 employees work at the three CARSTAR locations, all of whom are trained and certified in their areas of expertise. He said that all of his employees undergo continuous education while working at his CARSTAR locations.
CARSTAR also aims to support each of the communities in which it is located, supporting youth sports programs, local chambers of commerce, Kiwanis Clubs, Rotary Clubs and more.
Martin, who volunteers with Big Brothers Big Sisters, said he most enjoys supporting youth programs, such as youth baseball and softball teams.
When asked about what makes CARSTAR Piqua stand out from other auto body shops, he said, “I personally believe it goes back to our customer service.”
He said the shop’s technicians aim to give “quality repairs” while putting the customer first.
For more information about Piqua CARSTAR or to schedule an appointment, visit carstar.com or call (937) 773-8671. Piqua CARSTAR is open Monday through Friday from 8 a.m. to 5 p.m. It is closed Saturdays and Sundays.