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Monday, 20 August 2018 18:14

50-Year-Old Emporia, KS, Body Shop Is In It for the Long Haul

Written by Lydia Kautz, The Emporia Gazette
John Wheeler, who owns Floyd's Inc., looks at the inside of a car. The business is celebrating 50 years of existence. John Wheeler, who owns Floyd's Inc., looks at the inside of a car. The business is celebrating 50 years of existence. Lydia Kautz/Gazette

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Regulations are constantly changing, as is the technology of the cars and the equipment they use. It can be hard to keep up. Insurance companies can also make things difficult, according to John.

 

“Their demands are getting greater,” he said.

 

John said his crew includes three of the best auto body workers around, one of whom has been in the business almost as long as he has.

 

“Your staff bails you out constantly,” he said. “I have the best crew now that has ever been in here.

 

“It’s like family. That’s what keeps us in business---the customer base and the employees. You can’t ask for better. Helps you sleep at night.”

 

They have many return customers, according to John. One of Ruth’s favorite aspects of the business is the customers.

 

“We’ve been fortunate,” she said.

 

She said her husband is extremely dedicated to customer service.

 

“John loves working on cars and he is very customer service-oriented,” she said. “Car crashes, vehicle damage and mechanical repairs can be very disconcerting for people. John’s first concern is always for the customer’s safety and well-being.”

 

Floyd’s draws customers from a 40-mile radius surrounding Emporia, John said.

 

“It’s a small market,” he said. “You live and die off your reputation.”

 

We thank Emporia Gazette for reprint permission.


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