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Monday, 09 April 2018 17:37

Big Wheels Customs Offers Collision Repair Work, More in Lafayette, IN

Written by Kathleen Merrill, The Lafayette Leader
Big Wheels Customs co-owner Orlando Lopez talks about the types of repairs his shop does. They includes custom work, such as vehicle restoration. Big Wheels Customs co-owner Orlando Lopez talks about the types of repairs his shop does. They includes custom work, such as vehicle restoration. LEADER PHOTO/KATHLEEN MERRILL

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“Without this team, we cannot make this happen,” Lopez said. “No one is better than another person, from the guy throwing the trash away to the guy making a $20,000 sale. We need both of those guys.”


Hiring people and letting them do something they love is also important.


“When we hire people, their own personalities tell you what they like and what they don’t like,” he said. “There’s no point in telling someone to do what they don’t like.”


Whether the business succeeds is very important, Lopez said. The sacrifice his parents made to help them get started is not lost on him.


“We’re a small mom-and-pop organization. We started this with our parents’ money,” he said. “We always joke that this is our parents’ 401K. They basically took what little they had saved and said, ‘Do something. We’re gonna have faith that you will do something good.’”


He knows that small businesses often don’t make it.


“You either grow and improve or you die out,” he said. “So the question becomes, what do I offer that a customer can’t just click their phone and get to a shop or their home? The answer to that is customer service [and] quality control. It’s really difficult to compete with online.”


People will often message him saying they can get wheels and tires online for a certain price and ask him to match it. He then asks them what it will cost them to get them installed, who will repair something if it’s not right and who will stand behind the products.


“A lot of the times, they will go with me instead of online,” he said. “The difference between us and online is I will fix it if something’s wrong.”


Big Wheels Customs is at 609 Sagamore Parkway N. The business, which is open from 9 a.m. to 6 p.m. Monday through Saturday and from 10 a.m. to 4 p.m. Sunday, takes walk-ins and appointments. Call 765-447-6094 or go to www.bwcauto.com.


We thank The Lafayette Leader for reprint permission.


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