This marks a record eight consecutive quarters that CARSTAR 76 has been named a Top Gun recipient or Top Gun runner-up.
Each quarter, Progressive selects one body shop in its network that surpasses all others based on specific criteria. The repairs need to be completed consistently on time and the vehicle must be returned to the customer on the expected delivery date. To achieve this, shop and office staff must work hard to stay on schedule and maintain a steady pace on the repair of all vehicles.
To control expenses, Progressive also tracks the length of time a customer is in a rental car. This means that getting the repairs started immediately upon arrival of the vehicle and getting it back to the customer as quickly as possible are critical.
“Customer service and communication with our Progressive Adjuster keep everyone informed and set proper expectations,” said Mark VanderHout, owner, CARSTAR 76. “Our estimators and technicians relay information about the repair and any additional damage found throughout the repair process as it occurs to aide in the timely repair. The CARSTAR 76 team is proud of this accomplishment and strives to get this award every quarter. Progressive knows that the criteria for this award ensures we all win: Progressive, CARSTAR 76 and our mutual customers!”
CARSTAR 76 is located at 174 76th St SW, in Grand Rapids, MI. It was named CARSTAR Franchisee of the Year in 2016.