Maria Martinez won't be walking to work anymore, thanks to the generous spirit of Bates Custom & Collision in Baytown, Texas. The single mother of three teenage children regularly took a bus from her Houston home and then walked several miles to her $8.50/hour job as a security guard, while her teenagers walked three miles to school. 

While many auto manufacturers have cut back on technical training offered to body shops, relying instead on paint makers and collision equipment manufacturers to deliver their "approved collision training," University of Toyota is serving more students than ever in its repair and refinish programs. 

There are dozens of marketing strategies you can use to generate business for your shop, but none more important than referrals. Referrals are the lifeblood of most collision repair facilities. I'm going to take you through the seven steps to double your referrals. We're going to talk about referrals and referral stimulation strategies that you can start to use right away in your shop that will increase your sales and won't cost you a fortune. I will also ask you a lot of questions to get you thinking, and give you some ideas to use right now to start to increase your referrals. 

Today the phrase, “Working Together Is The Most Important Work We Do” is recognized as a hallmark of SCRS. In honor of the society’s 25th anniversary celebration, a historical timeline has been compiled through the stories of past members and key players.