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Caliber Collision Center's Costa Mesa, California location was closed for a week by the California Bureau of Auto Repair (BAR) as part of a settlement agreement reached by Caliber and BAR following the BAR's allegations of fraud, gross negligence, faulty record-keeping, and failure to comply with the regulations of the Automotive Repair Act.

    CAA members are reminded that they must post, at their place of business a summary of job-related injuries and illnesses that occurred during 2006. The California Department of Industrial Relations (DIR) requires the summary be displayed from Feb.1 to Apr. 30 for employee review.
    This posting requirement is a vital part of every employer’s obligation to keep workers informed about conditions that affect their occupational health and safety,” said John Rea, acting director for DIR. It creates awareness among employees so they can understand how to avoid similar injuries in the future.

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Jay Leno’s futuristic Eco-Jet will be on display at the March 28 panel hosted by BASF. Invited guests will have the opportunity to get a closer look at this rarity, which was painted with BASF waterborne product. Statistics show that California currently produces 20.7 tons of VOC emissions per day. The new state regulations have an overall goal of reducing these to 5.1 tons per day. BASF reported that their products will aim to help California achieve these goals by offering eco-friendly profitability to collision repairers.

    California B.A.R. Chief Sherry Mehl told an industry meeting on February 23 that the B.A.R. was withdrawing disciplinary guidelines that it had filed last year pending further review of those guidelines with the CAA and other automotive industry groups. According to CAA Executive Director David McClune, “Mehl wants to work on a set of guidelines that the stakeholders and B.A.R. can agree with.”
Sunday, 30 June 2002 17:00

Why is a body shop like a fruit stand?

Larry Edwards says collision repair shop owners could think of themselves as produce managers in a grocery store. 

Active Image   Don Feeley, Russ Bogh and Kelly McCarty exchange a few words at the CAA annual meeting. Former assemblyman Bogh shared insights into his time in Sacramento during a speech he gave at the meeting. “You are a special interest in Sacramento,” Bogh told the delegates, “ and you need to make friends.  It’s hard (for legislators) to say ‘no’ to friends.”

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    California Senator Jenny Oropeza has re-introduced the bill that prohibits the sale or transfer of a total loss salvage vehicle damaged from salt water. The bill is an effort to protect the California consumer, although auto body technicians would benefit due to inherent risks involved with working on these cars
    The danger, explained in the text of the bill, stated, “vehicles that have sat in saltwater mixed with sewage can result in health risks. Hurricane floodwaters contain numerous toxins, including, but not limited to, raw sewage, E. coli, petrochemicals, human and animal remains, arsenic, and lead.”

    The California B.A.R. has rescinded the Cease and Desist Order it issued to Progressive Insurance over operation of its San Diego Concierge facility, this according to Jack Molodanof, the longtime Sacramento lobbyist for the Cali-fornia Autobody Association (CAA). Molodanof made the announcement at the CAA annual convention in Anaheim on February 10.
    The B.A.R. had issued the Cease and Desist Order last year when it investigated complaints and initially determined that Progressive was performing work at its San Diego claims office that required a B.A.R. registration. Progressive still refused to register with the B.A.R., its lawyers arguing that the work done at the facility in estimating collision damage did not constitute automotive repairs. Progressive receives vehicles at the claims center, estimates damage and selects a body shop to make the repairs. Customers then pick up the completed vehicle at the Progressive claims center.
A California State Senate Bill that would make it illegal for an insurance company to have any financial interest in a body shop passed the Senate on May 29 by a vote of 28 to 7, with support from both Democrats and Republicans. The bill will now go to the State Assembly Insurance Committee for a vote.

Over 100 auto repair shops, including at least six body shops, have been sued as a group in Orange County for violations of the State's Business & Professions Code (which includes violations of B.A.R. regulations). The suit, Consumer Enforcement Watch Corp. v 7 Day Tire, Muffler & Auto, et al. was filed April 11 in Orange County Superior Court, Santa Ana. It alleges that the various defendant repair shops harmed consumers when they violated B.A.R. regulations including failure to renew their registrations on time, writing improper estimates, failing to secure proper approval for estimates, and failing to return parts removed from vehicles.

The California State Assembly Insurance Committee has passed by a bipartisan vote of 12-4 the Senate Bill that would make it illegal for an insurance company to have a financial interest in a body shop. Having earlier passed the full Senate (29-16), the bill will be read and likely voted upon by the full Assembly between August 6 and the end of the month. If passed by the Assembly, it will go to the Governor's desk and could become law on January 1. 

The California State Assembly on August 29 turned down State Senate 1648, a bill that would have prohibited insurance companies from owning bodyshops and forced the Automobile Club to divest its interest in Caliber Collision Centers. This opens the door for more insurance companies to buy or take a financial position in collision repair facilities. Allstate has already announced that it intends to open 17 - 20 Sterling shops in California beginning next year. 

Five major paint manufacturers and seven paint jobbers are named in a class action lawsuit for price-fixing in violation of State antitrust laws filed on August 15 in Los Angeles Superior Court. The action alleges that the paint companies and jobbers engaged in "horizontal price fixing and minimum resale price maintenance." The lawsuit covers the period from 1993 to the present and asks for class action status on behalf of 7,000 California body shops. It alleges that defendants "conspired to fix, raise, maintain or stabilize prices for automotive refinishing paint." The defendants include paint manufacturers PPG, DuPont, Sherwin-Williams and Akzo Nobel, together with jobbers D'ANgelo & Sons, Tri-City Paint Corporation, Finishmaster, Inc., Auto Color Specialists, Inc., National Oak Distributors, Inc., and Hayward Color, Inc. 

The California salvage industry won what the collision repair industry couldn't; a partial victory in Sacramento with the passage of two bills - and the defeat of a third - that begin to level the playing field between licensed salvage yards and the gray market of automotive rebuilders that bids against them for wrecked vehicles. 

The International Autobody Congress & Exposition (NACE) Town Hall will provide a forum for discussion and debate about some of the collision repair industry's hottest topics, including state and federal legislation regarding insurer-owned shops and right to repair, diminished value (DV) and post repair inspections, fraudulent practices, steering and what it means to repairers and consumers, the future of the industry -- image, technician shortage and the aging workforce -- and repair information availability. 

Monday, 30 September 2002 17:00

Improving your position with OEM parts dealers

They can help you improve your shop's cycle time. They can offer ideas to make your shop's parts ordering more efficient. And they certainly can have an impact on your parts profit.

Ten body shops were closed down and 35 people arrested, 29 of them body shop employees, in a Santa Clara County insurance fraud sting operation. The operation used an undercover agent who approached body shops in the Bay area and asked them to write inflated estimates so that minor body damage, often intentionally inflicted by the vehicle owner, could be increased to cover total repaint jobs and upgrades like spoilers or new seats. The Santa Clara District Attorney's office has issued additional felony arrest warrants. The sting operation was the largest of its kind in the nation, according to the National Insurance Crime Bureau. 

California Gov. Gray Davis signed on Sept. 23 the nation's first family leave bill, providing benefits for up to six weeks a year payable from the state disability insurance program to workers who must care for sick family members - children, spouses, parents and, in the case of gay couples, domestic partners. The family leave can also be taken to "bond" with newborn children, newly adopted children and new foster children. 

Five body shop owners in Texas have filed suit against State Farm for damaging their businesses. The group, represented by Dallas attorney Christopher Davis, alleges that State Farm interfered with their businesses and acted unlawfully to restrain trade and commerce in the markets where the plaintiffs have (or had) their businesses. 

Saturday, 30 November 2002 17:00

PPG distributors store destroyed by fire

Monday, July 29, Dave Cooper was working at his home office, planning events to celebrate the fifth anniversary of his PPG Platinum Distributor location in St. Louis, Missouri, when he received a call informing him that his store, Cooper Color, was on fire. When he arrived at his store 25 minutes later, he said, "I knew it wasn't good." 

Holmes Body Shop, the largest independent chain of collision repair shops in Southern California, has settled confidentially the lawsuit brought against it by DuPont for breaching a contract to buy its paint from DuPont. 

"Working Small and Effective" was the title of a class at the International Autobody Congress and Exposition (NACE) in Dallas, Texas in early December, but it could have been an apt theme for the event. Many wondered whether NACE would "feel the impact" (the actual theme of the show) of the five major paint companies being absent from the trade show floor. Indeed, attendance by both shops and vendors was down. (For details, see "NACE by the numbers".) 

Tuesday, 31 December 2002 17:00

Texas senator pledges to fight tied shops

A Texas state senator promised at NACE in Dallas to introduce a bill in the Texas 2003 Legislature that would prohibit an insurance company from acquiring any financial interest in a collision repair facility and require that any insurer currently owning body shops divest their interest by Sept. 1, 2006. 

A Texas appellate court's decision last month to slash a monetary award in the a major mold-related insurance claim case should have a positive effect on the state's insurance market and help quell the national mold hysteria it engendered, according to the Alliance of American Insurers (AAI). 

The Texas legislation unveiled at NACE that would prohibit an insurance company from holding or acquiring an interest in an automotive repair facility was scheduled to be introduced in Austin as early as February 4, this according to Jay Propes, a legislative consultant in Austin who is working with supporters of the bill. 

Saturday, 01 February 2003 17:00

Caliber say BAR aids lawyers in suing repairers

Caliber Collision is blaming the California Bureau of Automotive Repair (BAR) for the rash of lawsuits that have been filed against it and thousands of other auto repair shops based on violations of BAR regulations. 

Owners of small businesses ranging from auto repair shops to restaurants and nail salons have been howling about the lawsuits being filed against them in massive numbers by attorneys who allegedly abuse a section of the state's Unfair Competition Law known commonly as the Private Attorney General Act (Business & Professions Code Section 17200). The attorneys can use Section 17200 to sue small businesses and then pressure them for a quick settlement. In the case of auto repair, over 2,000 mechanical and collision repair shops have been sued, many of them for nothing more than a technical violation of BAR regulations such as failing to renew their registration on time - matters which they have since corrected. While many call such suits frivolous, they can never-the-less be costly to defend, and many business owners have chosen to settle them.  

Two bills that prohibit automobile insurers from having an ownership interest in an auto body repair facility have been introduced in the Texas legislature and appear to enjoy considerable support. Texas Senate bill 435, introduced by State Sen. John J. Carona (R-Dallas) on February 17, has 14 co-sponsors and has been referred to the Business and Commerce Committee. 

Friday, 28 February 2003 22:59

Anti-steering bill with teeth introduced

A bill to strengthen the California anti-steering laws was introduced in the California State Senate by Sen. Jackie Speier (D-San Francisco) on February 20. The bill would prohibit an insurer from recommending that an automobile be repaired, or not be repaired, at a specific auto body repair shop, unless the claimant specifically requests a referral. It would allow a claimant or repair shop damaged by a violation of this provision to recover damages and costs. 

The California State Bureau of Automotive Repair (BAR) has suspended its use of The Notice of Violation (NOV) and the public disclosure of consumer complaints that result in the issuance of an NOV. 

Attorney General Bill Lockyer on February 26 filed a consumer protection action against the Trevor Law Group of Beverly Hills, alleging the firm committed unfair business practices in slapping thousands of small businesses with abusive lawsuits filed solely to obtain nuisance settlements and attorneys fees. 

The State Bar of California announced in mid March that it has filed a petition to enroll inactive three attorneys from the Beverly Hills firm Trevor Law Group who allegedly defrauded small business owners under Business & Professions Code Section 17200. 

When John Garamendi was campaigning last fall to be elected California Insurance Commissioner, he addressed the California Autobody Association and said one of his priorities would be to revisit and strengthen the Fair Claims Settlement Practices (FCSP) regulations - the regulations that govern how insurers must handle claims. 

A Los Angeles County judge has dismissed nine lawsuits filed against thousands of LA County mechanical and auto body repair shops by the Beverly Hills law firm Trevor Law Group. The lawsuits enraged the defendant shop owners and caught the eye of the media, resulting in a myriad of actions begin taken by the State Attorney General, the State Bar Association and the State Legislature. 

Monday, 31 March 2003 17:00

Fire hits San Diego body shop

A late night fire damaged a San Diego body shop in mid February, causing an estimated $75,000 damage, including the destruction of a 1936 Mercedes-Benz replica kit that the shop had just finished painting. 

Texas House Bill 1131, sponsored by Reps. Kino Flores (D-Mission), Kenny Marchant (R-Carrollton), Joe Driver (R-Dallas), Allan Ritter (D-Nederland), and Rick Hardcastle (R-Vernon), now has over 80 co-sponsors. The bill will make it illegal for an insurance company to have any ownership interest in an auto body repair facility. 

California auto repair shops are being put on notice to perform the jobs for which they have been contracted - and do them correctly. 

The proposed Texas law that would prohibit insurance companies from owning body shops took major steps forward in April, passing the Assembly (HB 1131) and securing enough sponsors to insure passage in the Senate, but ran into stiff opposition from Texas Lt. Governor David Dewhurst, forcing a redrafting of the legislation into a more comprehensive bill, but one that would allow Allstate to keep its current Sterling Collision Centers. 

Saturday, 31 May 2003 17:00

Salvage airbags, OEM info debated at CIC

The issue of reuse of non-deployed airbags from salvaged vehicles returned to the spotlight at the Collision Industry Conference in Phoenix in April with a panel discussion that included information on a program being developed to certify such airbag modules. 

Saturday, 31 May 2003 17:00

Caliber drops lawsuit

Caliber Collision has dropped its lawsuit against the Bureau of Automotive Repair (see Autobody News February 2003) that it filed in January over postings of Notices of Violation (NOV) on the BAR website. Matthew Ohrnstein, CEO of Caliber Collision, told the Collision Industry Conference in April that Caliber has dropped the lawsuit they had filed against the California Bureau of Automotive Repair (BAR).

The California Senate Committee on Insurance has passed Senate Bill 551, a bill that would prohibit an insurer from recommending a motor vehicle be repaired at a specific shop unless the insured requests such a referral. It allows an insured or other claimant or repair dealer to recover damages, if harmed by a violation of this provision. 

The Beverly Hills attorneys who filed over 2,000 lawsuits against auto repair shops and other small businesses in California, making headlines throughout the state and leading to calls for action against them by state legislators and an investigation by The State Attorney General, were placed on involuntary inactive status by the State Bar Court in late May. In other words, their licenses to practice law have been suspended as disciplinary proceedings toward possible disbarment continue. In its ruling, the State Bar Court agreed with its prosecutors that the lawyers had filed thousands of frivolous lawsuits with the intent of forcing quick settlements. 

Bill Heard Enterprises, the world’s largest Chevrolet dealership group, employing approximately 2,700 people, announced on Sept 24 that it would cease operations at its 13 stores, almost all of which operated body shops. The 13 locations are in Alabama, Florida, Georgia, Nevada, Tennessee and Texas.

On Sept 29, Heard filed for Chapter 11 bankruptcy protection blaming a ‘perfect storm’ that included fuel price increases and the Chevrolet product mix of trucks and SUVs. It also said 10 Heard stores had used floorplan loans from GMAC Financial Services, which GMAC pulled Aug. 21.

Bill Heard Enterprises’ dealership in Sugar Land, Texas, is also apparently closed.

None of the Heard dealerships is operating, attorney Robert Rubin said at the bankruptcy hearing Monday, Sept. 29. Rubin is a lawyer representing Bill Heard Enterprises.     

The Texas Senate on May 27 passed House Resolution 1131, the insurer-owned repair shop legislation, by a unanimous vote of 31 to 0. On April 8, the Texas House of Representatives passed the bill by a voice vote. 

Body shops and consumers in Texas have reason to celebrate! Republican Texas Governor Rick Perry signed into law on June 20 Texas House Bill 1131, the Insurer-Owned Repair Facility Legislation. Earlier, the Texas Senate passed the legislation by a unanimous vote of 31 to 0. 

Late breaking news

The State Bureau of Automotive Repair (BAR) announced on July 2 that it has filed accusations against five more Caliber Collision Center locations, including El Cajon (N. Johnson Avenue), Riverside (Indiana Avenue), Costa Mesa, Chino and Murietta. 

The California Autobody Association (CAA), which had been "patiently waiting this year," according to Executive Director David McClune, to see if Texas would be successful in passing legislation prohibiting insurers from owning collision repair shops, now says it may be ready to try again. 

Wednesday, 10 September 2008 10:20

Put off driver licensure to save lives

Most US states allow driving at age 16, 16½, or somewhere in between. A new Insurance Institute for Highway Safety report focuses on the costs in terms of lives of allowing licensure sooner rather than later. The message is that licensing at later ages would substantially reduce crashes involving teen drivers. The same conclusion has been reached in other countries. Teens in Great Britain and most Australian states can't get their licenses until they turn 17, for example. In most EU countries it's 18. The Institute's new report is being released at the annual meeting of the Governors Highway Safety Association.

News and Analysis

Aftermarket parts manufacturers and CAPA are likely vexed by the newly-released Crash Parts Certification Study, published in July by the California Bureau of Automotive Repair (BAR). The report blasts the parts certification process, concluding that "certification has no value to the customer . . . if there are problems with the certified product the certifying entity does not stand behind their own certification process." 

California's anti-steering legislation, SB 551, took a major step forward on July 9 when an amended version passed the Assembly Insurance Committee by unanimous vote and then moved to the assembly floor. Bill sponsor Sen. Jackie Speier (D-San Francisco) plans to move forward after she and supporters of the bill - the California Autobody Association (CAA) and the State Department of Insurance - can work out clarifying language. The bill passed the State Senate in early June. 

Contending that they need to comply with restrictions placed on them by Texas House Bill 1131, Allstate Insurance Company is introducing a new direct repair program in the state of Texas. The new law, which was passed on June 20, requires Allstate to change its existing relationships with auto body repair shops and provide uniformity between its owned (Sterling Collision Centers) and non-owned auto body repair operations. 

Third-party "desk auditors" faced some critics and tough questions during a panel discussion at the Collision Industry Conference (CIC) held in Hollywood, Florida, in late July. 

Now that SB 551 has been signed into law, it is the responsibility of collision repair shop owners to become familiar with its provisions and implications. Kelly Swenson, first vice president and president-elect of the California Autobody Association (CAA), spoke passionately at the CAA Annual Convention in October about the victory achieved for the collision repair industry by the passage of SB 551. Swenson suggested that all shop owners post the law in their facilities and indicated that training on the law and its implications would be offered early in 2004. The law goes into effect January 1, 2004. Enforcement falls to the Department of Insurance. 

There's good news for Oklahoma body shop owners who want to take immediate action to stop the steering they believe is rampant throughout their state. A grassroots group of shop owners has started an effort to get anti-steering legislation put on the books. Representative Bill Paulk (D-District #92) agreed in late October to sponsoAutobody News - Administration [Joomla]r the bill when the legislature meets again in the spring of 2004.

Is the onset of fall and impending winter making your blood run cold? It's not too late to pack your bags and head for Florida to attend NACE 2003 - the global collision repair event that draws all segments of the industry together. It's a great source for new products, education and networking - and, of course, a little Florida sunshine. 

Friday, 31 October 2003 17:00

CIC: parts have broad impact on cycle times

For shops or insurers looking to speed up cycle time, the types of parts used may make more difference than any other factor. 

Friday, 31 October 2003 17:00

CAPA seal should be left on parts

The Certified Automotive Parts Association (CAPA) is calling on repairers to leave the CAPA seal on all certified parts in order to demonstrate the use of a CAPA part and to aid in tracking the part, should it be necessary. 

Once the fog burned off, the San Diego day was almost too beautiful to stay inside, but that's exactly where nearly 100 attendees at the California Autobody Association (CAA) Convention spent that temperate mid-October Saturday.