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Thursday, 28 February 2002 17:00

Life in the information-gathering age

Written by Dick Strom

Someone has said that you know you're getting older when your hair migrates from the top of your head to take up residence in your ears and nose. Age does have a funny way of sneaking up on us. 

Tuesday, 31 July 2001 17:00

How we lost control of the industry

Written by Dick Strom

Recently, my wife Bobbbi's newer model Volvo was rear-ended. Although damages amounted to only $400, a GEICO representative remained unwavering in her efforts to try to force Bobbi to drive the 50 mile round trip to their nearest drive-in claim center. Speaking to her immediate superior got the same reaction. Even reminding these representatives that we own a collision shop and know our insured motorist's rights didn't dissuade these robots from their rote statements. 

Sunday, 31 March 2002 17:00

Insurers and their partners expose themselves

Written by Dick Strom

It's time for the third installment to Barons In The Buff, a collage of candid quotes from the mind-trust of insurer and associates wit and wisdom. Barons In The Buff simply re-quotes some of their stand-alone statements, untouched except for occasional clarification or comment. Want to contribute?… Send your gems to my address listed at the end of this article - no fabricated or embellished quips, please: What men say is often stranger than fiction. So sit back and have a good laugh, remembering that "A merry heart does good like medicine." 

Monday, 05 March 2007 16:27

Estimating in dollar figures and billing the full cost of repair

Written by Dick Strom
In one of those only too human moments when the mouth exceeds the speed of the brain, an insurance representative informed our estimators, “My company doesn’t pay in dollars!” Making light of the obvious, one in our office quickly countered, “So do you pay in pesos? chickens…?” This insurer rep’s outburst was in response to a much needed, long overdue change we had recently enacted: Our shop now bills (actually, once again bills) our customers (the vehicle owners) for the services we perform… and we write our estimates and work-orders line-by-line in dollar amounts, no longer in tenths of an hour or time units. Reasons for this change will become obvious.
Tuesday, 30 April 2002 17:00

So, that is what you really think?

Written by Dick Strom

I believe the following quotes, all drawn from notes sent to me regarding articles I've written, are indicative of deep-seated convictions held by a growing number of collision repairers. Many repairers, especially DRP shops, are fearful of retribution by their insurance customers and won't speak their minds publicly (but they'll write to me). Here then, are their thoughts from my correspondence and other sources as noted. 

Sunday, 30 June 2002 17:00

Ultimate DRP - Insurer ownership of shops

Written by Dick Strom

From my perspective, ASA's official response to the Allstate Insurance buyout of Sterling Consolidators is a weak effort at appeasement of concerned/infuriated collision repair members of that Association. This response, obviously aimed at alienating as few as possible of their collision and insurer constituents and associates, reads: "ASA ardently supports consumers' unequivocal right to choose their collision repair facilities. ASA has grave concerns with controlling ownership of collision repair facilities by insurance companies. We are uncertain that the economic interests or the safety requirements of the American driving public can best be served by this type of vertical relationship. 


Friday, 31 May 2002 17:00

Sterling, Steerling, Steering

Written by Dick Strom

There's been a lot of insolent crowing and misguided arrows over the issue of insurer ownership of collision shops, the Allstate/Sterling Consolidation presently holding center stage. To give their questionable venture a hint of correctness, Allstate's V.P., Chuck Paul, recently announced, "Your (collision repair) industry is fragmented; less than 10% of your shops do a million in sales annually" (as if shop stability could be measured only in millions; also neglecting to mention that his insurance industry has systematically worked to keep the collision industry "fragmented," to their advantage). Continuing, he reasoned since "car insurance is mature" and "there is no organic growth in this (insurance) business," Allstate's only avenue to expand and increase its market share is through buying into collision repair shops through consolidations such as Sterling. I feel much better knowing they had no choice! 

Wednesday, 31 July 2002 17:00

CAPA tamper proof seals - now you see them...

Written by Dick Strom

On a recent Saturday my brothers and I and our families did some serious catch-up on Dad's place. A widower of 88 years, until severe osteoporosis limited his activities he kept his place prim and proper. Lawnmowers, pruning shears, and the like over a four-hour period, though, pretty well brought it back to its former state. In the process we also cleaned out a rag-tag accumulation of junk overhead in his garage. Among the clutter, an empty dynamite box dated 1953 brought back memories of a time soon after WW2, in which tractors were scarce and dynamite was relatively cheap, when we'd watch Dad blast stumps from our 20 acres. He learned the art of using the right amount and correct placement of dynamite while mining in his late teens. 

Saturday, 31 August 2002 17:00

Automotive repair on the isle of Crete

Written by Dick Strom

Ever seen a Fiat Panda or Punto, or a Nissan Sunny, or an Opel ECO? How about a Hyundai Atos, a Datsun Cherry... or Fiat, Citroen or Peugeot pickups? These and other fuel-efficient looks-challenged automotive anomalies at times jockey for street space with bicycles, mopeds and motorcycles in western Cretan cities in a crazy, somewhat synchronized slow street dance. Older, less fuel-efficient vehicles are scarce in this land where a liter of gas (from BP, Texaco, Shell, or EKO gas stations) presently hovers somewhere over .80 Euro (around $.73). The stubbiness in body design of this new genre of autos coursing European streets would cause one to believe their designers went to lunch when they got to the center of these vehicles, and never came back. 

Monday, 30 September 2002 17:00

Diminished value: can put you out of business

Written by Dick Strom

Mark Olson, owner of Future Forensics (www.futureforensics.com), a business specializing in automotive damage investigations, was a recent guest speaker at our industry association meeting. His intimate knowledge of both the collision repair and insurance industries is gleaned from 15 years of collision shop experience and two years insurance company employment before establishing his collision damage investigations company, Future Forensics

Wednesday, 30 April 2003 17:00

Expert critiques Modern Collision Rebuild

Written by Dick Strom

In two recent articles, I spoke with Mark Olson, owner of Future Forensics www.futureforensics.com, and part owner of Verifacts Automotive, businesses specializing in automotive damage investigations. Olson exposed a number of common mistakes that could easily land shops in legal hot water, even bankruptcy. Olson keeps up on the latest changes from manufacturer service bulletins, and knows first-hand, having supplied "expert witness" testimony at many auto-related court cases, how juries, unfamiliar with the intricacies of collision repair, render judgment. So, when Olson (an I-CAR instructor, former insurer representative, and former shop owner) offered to take a critical look my shop's repairs in progress, to point out what we're doing right and wrong, I accepted. 

Saturday, 31 May 2003 17:00

Candid review of Strom shop operations continued

Written by Dick Strom

In last month's column, you read a candid review of our shop operation on Banbridge Island, near Seattle, Washington. The review was conducted by Mark Olson, owner of Future Forensics (www.futureforensics.com), and co-owner of Verifacts Automotive. Olson specializes in auto damage investigations and supplying "expert witness" testimony in auto-related court cases. 

Monday, 30 June 2003 17:00

Skilled techs discuss the state of the CR industry

Written by Dick Strom

Bill Mauldin, the pen behind the "Willie and Joe" cartoons in WW2-era editions of the Army's Stars and Stripes, died recently. Following the war, Mauldin published his cartoons with explanations of the incidents that inspired them in Up Front With Bill Mauldin, the first of two Pulitzer Prize winning books. Mauldin, whose characterizations have evoked more cheers and scorn than possibly any other war cartoonist, could empathize with the quandary of battle-weary Army infantrymen because he was one of them. 

Thursday, 31 July 2003 17:00

Skilled techs talk about what irks and frustrates them

Written by Dick Strom

In last month's article, you read candid opinions straight from the keypads of skilled techs, describing what they see wrong with business-as-usual collision repair and their views on what good employers should do if they want to keep them with their shops.

Sunday, 31 August 2003 17:00

Profiting from Wal-mart-ization of the CR industry

Written by Dick Strom

If you can imagine Big Bird settling into a cozy yet busily productive henhouse - the aloof behemoth arrogantly fluffing its plumage as it wiggles its super-sized rear into a comfortable nesting spot, destroying everything the residents spent years producing, you can understand why thousands of productive small businesses become alarmed, outraged, even militant when Wal-Mart barges into their market area. 

Sunday, 30 November 2003 17:00

Clout is generated when everyone works together

Written by Dick Strom

Clout is generated and precedents are put into play when shops work together with repair organizations that really have a heart for the concerns of the collision industry. But even more favorable results are possible when consumers are willing to go to bat for their rights, and for those of shops that encourage them to take a stand.

Wednesday, 31 December 2003 17:00

Insurer-owned shops - sucking the life out of suckers

Written by Dick Strom

An independent (non-DRP) shop owner-friend recently told me their local shop association hosted a meeting to discuss the proliferation of Sterling shops in their area. He wrote, "A lot of major DRP shops showed up to voice very strong opposition to insurance company ownership of shops. What's interesting is the number of 'scared DRP shops' who think Sterling's arrival is the 'beginning of the end' for their businesses." 

Saturday, 31 January 2004 17:00

If health insurance were like auto insurance

Written by Dick Strom

"Looking at your X-rays, your right hip is pretty shot… must be painful." I couldn't help noticing the way Dr. Jack looked at me sideways, sizing me up, a few gold crowns gleaming through a cryptic Rhett Butler sneer that, lacking only a cigar, would have pegged him a dead ringer for a used car salesman, not a surgeon. 

Friday, 30 April 2004 17:00

Are insurers price-shopping repairers into limbo?

Written by Dick Strom

The more I read about Wal-Mart - the world's largest retailer with its nearly $250 billion-and-rapidly-growing gross sales last year, and in its third year as #1 on Fortune 500's list - the more like the insurance industry they appear to be. In fact, one might wonder whether Wal-Mart is taking its cues from the insurance industry or vice versa. 

Monday, 31 May 2004 17:00

How collision avoidance systems will affect your auto body business

Written by Dick Strom

Nothing makes me cringe - physically turning my insides to mush - like the squeal of tires in that desperate, futile, out-of-control second before an inevitable collision. Having cleaned up too many blood-splattered cars, I'm in favor of anything that would assure deathless, injury-less accidents. Collision Avoidance Systems, devices currently being developed and fine-tuned to minimize the frequency and severity of auto accidents promise to drastically change the way we drive. These will also greatly change the collision repair landscape. 

Wednesday, 30 June 2004 17:00

Dropping DRP relationships: the profitability of independence

Written by Dick Strom

As a guest speaker at the North Dakota Auto Body Association Annual Convention and Trade Show recently, it was humbling to note that North Dakota, with a fraction of my state's population and one-forth of its collision shops, had better attendance than did the state of Washington. I found these shops refreshingly positive about their future. I spoke about why shops should seriously consider getting off the DRP-train, and how to do it. Here are some of the highlights of that presentation. 

Saturday, 31 July 2004 17:00

18 memorable days traveling in Spain and Portugal

Written by Dick Strom

My wife Bobbi and I recently returned from visiting the Iberian Peninsula (Spain and Portugal). Our daughter, Shannin, a costume designer who worked for L.A. Opera, and presently freelances on various movies, operas, and the like, had just finished assisting Madrid Opera in costume setup for Tchaikovsky's Queen of Spades. 

Tuesday, 31 August 2004 17:00

What agencies will be looking for when inspecting shop

Written by Dick Strom

Some time ago I noticed the outside walls of our paint mixing room had never been painted. Interestingly, though we had occupied this building for close to 15 years, in which time I'd walked past this wall many thousands of times, I'd never noticed that when we built this building, being in a mad rush to get it up to production, we'd forgotten to finish a number of the final details. 

Thursday, 30 September 2004 17:00

When insurers come for you, will anyone be left standing?

Written by Dick Strom

One notable feature, common to many European landscapes, is castles and similar fortifications on distant hilltops. For many early peoples, these were their only means of resistance - the only thing that stood between them and certain enslavement, death, or much worse at the hands of marauders, warring factions, or conquering nations.
 

Thursday, 30 September 2004 17:00

CCRE Step up to the Plate annual convention

Written by Dick Strom

CCRE Update

A wise person once said that if you are a collision shop owner who wants to purchase or learn about the new equipment, go to the trade show. But if you want to learn how to make money to pay for that new equipment, attend the CCRE's "Step Up To The Plate" Annual Convention, held at the Las Vegas Imperial Palace on November 4, 5, 6, 2004. This will be CCRE's biggest and best event yet. Check out the following lineup of pertinent seminars and their key speakers. 

Friday, 31 December 2004 17:00

Collision repairers are on a roll

Written by Dick Strom

My parents were communicators - the kind that communicated more by their actions than by mere words. Needed correction was meted out quickly and in accord with the offense, and life was idyllic as long as we stayed within the well-established, well-known family parameters. But as a constant reminder lest one of us urchins challenge their authority, a leather strap hung from a nail on the left side of the doorway to our one and only indoor bathroom.

Friday, 31 December 2004 17:00

Shops discuss expert witnessing; third-party inspections

Written by Dick Strom

CCRE Update from NACE

The Coalition for Collision Repair Excellence Annual Convention, held in Las Vegas during NACE, far surpassed any previously held. Following a Thursday morning closed-door session for CCRE members only, attorney David Wattel presented a very convincing case for educating attorneys and consumers in pursuing insurers for proper repair of vehicles, and for collecting at least inherent diminished value. 

Monday, 28 February 2005 17:00

Insurers will gobble up any concessions repair shops make

Written by Dick Strom

"There's a sentiment in this business that has surfaced among the body shop owners who've been victimized by the current trends of commerce. While there are quite a few valid complaints with regard to direction of work, interference with the business of independent body shops, and manipulation of pricing and bids - all of which are very valid and in some cases actionable - there's a thread of entitlement that accompanies that state of mind… some shop owners declare that they have a right to a profit, which is fundamentally wrong. 

Tuesday, 30 November 2004 17:00

The constancy of change and the costs of appeasement

Written by Dick Strom

The collision repair industry is no stranger to change - precious little of it benefitting us. But though change is inevitable, even necessary, we each may have more sway than we realize in whether it bruises us, buries us, or benefits us. 

Monday, 28 February 2005 17:00

Insurers and their partners publicly expose themselves

Written by Dick Strom

It's time for another installment of Barons In The Buff, a collage of candid quotes from the mind-trust of insurance industry wisdom. Barons In The Buff simply quotes some of the stand-alone statements of present day insurers, of those who once walked in their shoes, and of those who must deal with them daily. We trust you will find these quotes entertaining and educational. Occasional clarifications are enclosed in ( ) or [ ]. Now sit back, read and enjoy… it's your turn to laugh… and consider. 

Sunday, 31 October 2004 17:00

What it takes to be the ideal insurance company

Written by Dick Strom

It's been said that only one with a death wish discusses politics or religion - subjects on which even the Homer-Milquetoasts among us are quick to express strong opinions. But I can't resist: I hate politics! Especially I hate that which is passed off as presidential election-year politics. Every four years we are again immersed in this mud-slinging, mud-wrestling pit for political advantage. There is no "below the belt" rule in politics. If "all is fair in love and war," it's tenfold dirtier in political debates American-style. 

Thursday, 31 March 2005 17:00

Shops and associates speak about state of industry

Written by Dick Strom

Most of the following quotes about the state of the collision repair industry were sent to me over the past year by shop personnel. Others were gleaned from industry periodicals. 

Saturday, 30 April 2005 17:00

VW Golf owners experience nightmarish auto body repair

Written by Dick Strom

The owners of this 1999 VW Golf GLS-TDI were irritated, and rightfully so, at their whole sour, frustrating repair experience at a Northeast Georgia collision shop they'd entrusted to repair their vehicle. They have filed their experience in their personal files as "Our Golf Nightmare." 

Saturday, 30 April 2005 17:00

Faithful presence in one location has its rewards

Written by Dick Strom

Cleveland Ohio Coalition for Collision Repair Excellence (CCRE) member, Paul Rieman owns and operates Lakewood Auto Body, Inc. in the same existing building and business he bought in 1977. Rieman's long-standing and faithful presence in this community has had its rewards. 

Tuesday, 31 May 2005 17:00

Protection from inadequate repairs is goal of post-repair inspectors

Written by Dick Strom

CCRE Update

Besides being a member of the Coalition For Collision Repair Excellence (CCRE), Dave Truslow is a PRI guy. In case you haven't yet heard, PRI stands for Post-Repair Inspection, a rapidly growing group of professionals who are making an honest living by exposing fraudulent and otherwise poorly repaired vehicles. 

Thursday, 30 June 2005 17:00

Parallels exist between castles and collision repair in Britain

Written by Dick Strom

A cartoon from a past New Yorker magazine pictured grizzled, war-hardened warriors about to attack a castle. In their midst a young, clean-cut warrior-wannabee proudly brags to his comrades, "I've never actually stormed a castle before, but I have taken castle-storming classes." 

Thursday, 30 June 2005 17:00

Protecting the public is goal of post-repair inspectors

Written by Dick Strom

CCRE Update 

Besides being a member of the Coalition For Collision Repair Excellence (CCRE), Dave Truslow is a PRI guy. In case you haven't yet heard, PRI stands for Post-Repair Inspection, a rapidly growing group of professionals who are making an honest living by exposing fraudulent and otherwise poorly repaired vehicles. 

Sunday, 31 July 2005 17:00

Things not always as they might first appear

Written by Dick Strom

My first impression of Dr. Barnard was of an ancient, sinister ogre on this, my first trip to a dentist. Mom had done her best to assure my five-year-young mind that Dr. Barnard just wanted to take a quick peek inside my mouth. While I was not yet too proud to disbelieve Mom, apprehensions grew as, hand in hers, I mustered courage to climb the long, dark, musty wooden hallway toward the single light bulb dangling from spindly wires in the ceiling leading to - the dentist. 

Sunday, 31 July 2005 17:00

CCRE president disputes ASA vision of repairer-insurer relations

Written by Dick Strom

The following excerpt from a letter by CCRE president Tony Lombardozzi, Automotive Collision Repair Services, is in response to Geralynn Kottschade's opinion piece, Not Such A Nightmare, (Hammer and Dolly April 2005). In her opinion piece, Kottschade, chairman of the Automotive Service Association and NACE '05, soft-soaped the repairer-insurer relationship in responding to editor of H&D Sheila Loftus' suggestion that this industry "should have an industry-wide discussion about returning the collision industry to whom it rightfully belongs -- the collision repairer and the vehicle owner." 

Wednesday, 31 August 2005 17:00

Do you have what it takes to become an expert witness?

Written by Dick Strom

A recent article on the qualifications and rewards of being an expert witness, written by Patrick Yurek (6/05 BodyShop Business magazine, Putting The "Expert" In Witness), gives some food for thought to those interested in entering the rapidly growing "expert witness" field. It is also food for thought for those who have thus far gotten away with inferior or deficient repairs, and for certain insurers who encourage shops to cheat. 

Monday, 31 October 2005 17:00

Analysis of the financial crisis in the CR industry

Written by Dick Strom

"The Hidden Financial Crisis In The Collision Repair Industry," an article written by D.J. Styles (penname) (Autobody News, 6/05), presents an insightful account of some of the practices that have rendered the collision repair industry increasingly profitless, practices which the author contends also led to the recent collapse of the consolidator M2 Collision. 

Wednesday, 30 November 2005 17:00

A wake-up call to collision repairers from the California DOI

Written by Dick Strom

Lack of collision industry shop and association support was what struck home to those few collision repair representatives who did attend two recent California Department of Insurance (DOI) public hearings dealing with issues that have potential to adversely impact California repairers and, potentially, repairers across the county. 

Wednesday, 30 November 2005 17:00

Straight talk with customers keeps business thriving without DRPs

Written by Dick Strom

CCRE Update

Barry Roberts, owner of Reno Auto Body in Reno, Nevada, succeeds in the collision repair business by not catering to insurers. The advice he gives to other shops wanting to become profitably independent is incredibly down to earth, accurate, and typical of that given by fellow Coalition for Collision Repair Excellence (CCRE) sponsor-members: 

Saturday, 31 December 2005 17:00

Be careful what you wish for - CR legislation

Written by Dick Strom

Strom-photo-0706-2.jpg Some old state and local laws are a kick to read. Though they must have resulted from good intentions, it is hard to comprehend the reason for a California law still on the books that makes it "a misdemeanor to shoot at any kind of game from a moving vehicle, unless the target is a whale." Another states, "no vehicle without a driver may exceed 60 miles per hour." 

Tuesday, 31 January 2006 17:00

Insurers and their partners publicly expose themselves

Written by Dick Strom

It's time for the seventh installment ofBarons in the Buff, a collage of candid quotes from the mind-trust of insurance personnel, those who once walked in their shoes, and from those who know them best. 

Tuesday, 31 January 2006 17:00

CCRE Update Tech considers CR an art form

Written by Dick Strom

Nate Tarr is a member of theCCRE, and a talented painter-technician. A regular contributor on CCRE's exclusive board discussions, Tarr brings a tech's perspective to other CCRE-member techs, shop managers, and shop owners who regularly read and comment on the CCRE Discussion Boards. 

Friday, 31 March 2006 17:00

Hidden costs of employing substance abusing employees

Written by Dick Strom

Kubla Khan, an S. T. Coleridge classic poem, is enchantingly haunting, fragmented, and shrouded in pleasant mystery with good reason - it is the poet's remembrances of an opium-induced dream. From that era before Cele-brex and Advil, when opium was a commonly accepted legal means of countering arthritic pain, Kubla Khan is an exception to the rule - one of the finest poems ever penned, though the product of a drugged mind. 

Friday, 31 March 2006 17:00

How a safer, healthier workplace can be in our future

Written by Dick Strom

A recent study of Washington state collision shops, conducted by Safety & Health Assessment & Research for Prevention (SHARP), produced information (Technical Report 69-4-2005) that everyone within the collision, insurance, and related support industries needs to know. SHARP believes that many work-related injuries and illnesses are preventable, and that a safe and healthy workplace will in-crease production, lower absenteeism, and make Workers' Compensation insurance more affordable. 

Sunday, 30 April 2006 17:00

Insuring perpetuation of insurer interest

Written by Dick Strom

In Government Goes After Kentucky Mines For Fines - a National Public Radio (NPR) story on the recent rash of U.S. mining accidents, cave-ins, and deaths, Wes Addington of the Appalachian Citizen's Law Center was quoted as saying, "Part of the problem is that many of the higher-ups in the Federal Mine Safety and Health Administration (MSHA) come from the coal industry, and they fully expect to go back to the coal industry." 

Sunday, 30 April 2006 17:00

A blatant, shameless commercial for the CCRE

Written by Dick Strom

Following are comments that Coalition for Collision Repair Excellence (CCRE) shop owners and technicians have posted on various discussion boards concerning their regard for CCRE leadership, and the direction in which CCRE is going. As you will note here, CCRE is accomplishing positive change in the collision industry. 

Wednesday, 31 May 2006 17:00

Industry professionals speak out on topics

Written by Dick Strom

Over the course of the year, I receive comments and correspondence concerning the collision repair industry experience from shop owners and techs across the country. Below are some of the comments that have come across my desk. 

Friday, 30 June 2006 17:00

Bogus, misleading phrases that betray the reality of our industry

Written by Dick Strom

Words, by which we live and die and conduct our business, have been sentimentally described as "pegs to hang ideas on," and "the thread on which we string our experiences." But one-time presidential contender Adlai Stevenson summed up the power of words as too often being "the great foes of reality." 

Monday, 31 July 2006 17:00

Misleading phrases that betray the reality of our industry

Written by Dick Strom

Words are often "the great foes of reality." Some within the insurance and collision industries have pieced together words into terms that, defying reality, hide their true intent - or lack thereof. Following are a number of these, in addition to those we looked at in last month's article, that are foes of the reality they are intended to present.

Thursday, 30 November 2006 17:00

CCRE Summit - an event no shop should have missed

Written by Dick Strom
Reno, an easy drive from beautiful Lake Tahoe, was the location of this year's Coalition for Collision Repair Excellence (CCRE) Summit Conference and Seminar Series.
Monday, 08 January 2007 14:02

Industry opposition to Senate bill 2509

Written by Dick Strom
Dick StromNational Insurance Act of 2006 could hamper body shop business - As collision repairers we find ourselves ever more involved in the legal aspects surrounding the repair of vehicles. One concern is insurers' efforts regarding national no-fault insurance legislation.
Thursday, 28 January 2010 11:56

Amaradio --- Fantasy Versus Reality

Written by Lee Amaradio, Jr.

There is the way “it should be” and then there is “the way it is.” Deal with the way it is and forget the way it should be. “It should be” will never benefit you; you will become bitter and cynical and could become distracted from the problems at hand.

Monday, 06 July 2009 17:35

Amaradio --- Rogue Supervisors Should be Identified to Top Insurance Managers

Written by Lee Amaradio, Jr.

I had an experience last week with what I call a “rogue supervisor”—an insurance company supervisor who is ignoring company policy and allowing his emotions to supersede his better judgment. It’s like a military commander having his own private war with no regard to protocol.

Monday, 08 June 2009 13:06

Amaradio --- Do Insurers Really Want to Know How Collision Repair is Done?

Written by Lee Amaradio

You Want How Much?

Do insurers really want to be educated in the proper repair techniques of collision repair, or do they just want it cheaper?