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Recent Columns
- Shop Strategies: How a Shop Owner Enhanced Employee Culture While Providing Outstanding Service During COVID
- Data Confirms Pandemic Driving Patterns Have Resulted in Harder Hits, More Totals
- From the Desk of Mike Anderson: Have We Handcuffed Employees from Providing Extraordinary Customer Service?
- WIN Webinar Explores What’s NEXT for Auto Body in the Digital World
- Deciding Between Leasing and Purchasing When Adding Shop Locations
John Yoswick
John Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).
He can be contacted at john@crashnetwork.com
John Yoswick
Data Confirms Pandemic Driving Patterns Have Resulted in Harder Hits, More Totals
Driving trend information in a report issued earlier this year by Arity, the data analytics company owned by Allstate, offered a suggestion that harder hits and total losses may have been up over the past year, even as claims counts, as reported by CCC Information Services, were down 21% for 2020.
Deciding Between Leasing and Purchasing When Adding Shop Locations
Here’s a tip: Investors might be interested in buying your shop’s real estate.
Shops Stuck in the Middle in Battle Over OEM Vehicle Safety Inspections
Mike Anderson is convinced the vehicle safety inspection procedures called for by automakers in the OEM electronic service manuals as part of collision repair work have become the single biggest friction point in the industry.
Forecast: Expect More Private Equity Coming Into the Industry
During the MSO Symposium in November, industry consultant Vincent Romans said there are a dozen private equity firms with investments in U.S. collision repair organizations, including Caliber, Gerber, Service King, Crash Champions and Classic Collision.
Mid-Sized MSOs Talk About Growth Strategies, Views of OEM Certifications
Mid-sized multi-shop operators (MSOs) recently offered their views on automaker certifications, ADAS challenges, growth perspectives and other topics.
Driving Has Largely Rebounded, but Traffic Congestion, Resulting Claims Have Not
Susanna Gotsch says drivers are back out on the roads, but changes in driving patterns are still more adversely impacting the number of claims and shop repair orders.
Perspectives, Ideas Shared by Dealership Management Helpful for Independent Shops as Well
In a series of webinars in October, dealership fixed operations and service department managers shared their experiences and lessons learned during the pandemic, including perspectives and ideas that could be helpful for independent collision repairs as well.
I-CAR Training in Shops But Still Not in Classrooms
After a several-month halt to in-person training because of the pandemic, I-CAR is back to offering in-shop training and welding certification in all but a couple of states, and conducted about 400 such events per month across the country this summer, according to CEO John Van Alstyne.
Committee Demonstrates How Same Part Can Be Described Differently
The Collision Industry Conference (CIC) Parts and Materials Committee is continuing to push for more consistency in how parts are defined and described within the industry.
Latest in Lawsuits Involving Shops, Insurers and an Auto Recycler
There was activity recently in three legal battles involving body shops, insurance companies, an auto recycler and consumers.
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Mitchell Doesn’t Share Data with CARFAX, as CIC Committee Works to Address Issue
Mitchell International is the latest company to publicly state that it doesn’t share U.S. shop estimate data with CARFAX.
Shops Report Measurement Issues With Some Steering Columns
Safety inspections required by automakers as part of post-collision repairs sometimes include measurement of the steering column to ensure it was not damaged in an accident.
Survey Finds Shop Sales Down, But Employment Steady, Optimism Improving
An industry survey this summer not surprisingly found a significant decline in shop revenues this spring, but it also found shops were not continuing to lay off employees and were actually growing less concerned about weathering the storm.
Shops Taking Action to Boost Business, Help Employees and Community
Collision repairers around the country aren’t sitting still as business conditions continued to evolve as summer began.