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John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).


He can be contacted at john@crashnetwork.com 

Tuesday, 06 September 2022 15:40

Insurers, Collision Repairers Discuss How to Improve Estimating, Claims Adjusting Process

Written by
Connie Hutton of Erie Insurance encourages shops and insurers to keep customers in the loop while claims are being handled. Connie Hutton of Erie Insurance encourages shops and insurers to keep customers in the loop while claims are being handled.

Index

...the estimating system providers to do a better job including small and one-time-use parts often needed during repairs in their systems.

 

“Clips, O-rings, screws are parts, and they need to be in the database,” Wagner said. “If you want to talk about the one thing that absolutely irritates me to no end, it’s all the time I have to spend digging to try to find all those parts.”

 

Rob Wagner web

Pennsylvania collision repairer Rob Wagner said inconsistency in the way insurers handle claims is frustrating for shops.

 

Wagner said his shop recently was repairing a vandalized Jeep and needed to disassemble the dash to remove broken glass. The two O-rings needed as part of that work weren’t in his shop’s estimating system, so he had to locate them in OEConnection’s RepairLink, then manually enter them into his estimate.

 

“Luckily the O-rings were $24.30 each, so we’re at least making a little more money than we would on a $3 O-ring,” he said. “But it still can make my blood boil when I just spent 20 minutes to sell $50 worth of O-rings that should have just been a simple click in the [estimating] system.”

 

Panel moderator Danny Gredinberg of the Database Enhancement Gateway encouraged the industry to report such missing parts to his organization, something Wagner does regularly.

 

“Submit that inquiry, and we’ll work with the information providers to hopefully get that added in there,” Gredinberg said.

 

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