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Tuesday, 04 January 2022 21:47

Do Automakers, Insurers See Auto Body Shops Meeting Both DRP and OEM Certification Requirements?

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Pete Tagliapietra said he’s aware of some insurance company direct repair key performance indicators that haven’t been updated in a decade despite changes in the industry. Pete Tagliapietra said he’s aware of some insurance company direct repair key performance indicators that haven’t been updated in a decade despite changes in the industry.

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...what he sees in the auto insurance industry as a whole.

 

“When we look at scorecards and KPIs across the industry, some of those KPIs haven’t been updated in 10 years,” Tagliapietra said. “So repairers [on those programs] are being held to the same KPIs.”

 

He also noted while the average vehicle may be 11 years old, the average age of repaired vehicles is between 6 and 7 years old.

 

“That puts us at OBD-II and well into the new realm of technology as we know it today,” he said. “I think we need to consider that…You can’t look at KPIs based on the way we repaired cars in 1999, and hold [shops] to the same level, especially in terms of cycle time.”

 

Aaron Schulenburg of the Society of Collision Repair Specialists also told the panel he’s always surprised and concerned when anyone suggests it’s not more challenging now than it’s ever been for shops trying to “appease both sides of the equation” when it comes to automakers and insurers, saying that’s the crux of nearly “every single call that I get every single day.”

 

He said he appreciated the automakers and insurers who at least took part in the panel discussion because the committee struggled to find people willing “to sit on the stage to talk about the things that really matter.”

 

“There should be more who do,” Schulenburg said. “If they’re not willing to, there’s a bigger issue in this industry that’s leading to shops being stuck in the middle.”

 

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