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John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).


He can be contacted at john@crashnetwork.com 

Tuesday, 04 January 2022 13:47

Do Automakers, Insurers See Auto Body Shops Meeting Both DRP and OEM Certification Requirements?

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Pete Tagliapietra said he’s aware of some insurance company direct repair key performance indicators that haven’t been updated in a decade despite changes in the industry. Pete Tagliapietra said he’s aware of some insurance company direct repair key performance indicators that haven’t been updated in a decade despite changes in the industry.

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...shops to compromise repairs to return vehicles faster.

 

“We still want safe repairs, and sometimes safe repairs take longer for whatever reason may cause that,” Lindorfer said. “We’re not asking anybody to take a shortcut and not do what they should do.”

 

At the same time, she said, the growth of ADAS and other technology impacting repairs in late model vehicles shouldn’t impact all claims given the average age of vehicles on the road is 11 years.

 

“Let’s remember that not every car we repair is a new vehicle,” she said. “We need to be sure we’re repairing that vehicle, regardless of age, appropriately. As the market changes and we [see] more and more of the vehicles that are more complex, we’re going to see that the KPIs are going to change. We’ll change with those KPIs.”

 

She said Allstate has adjusted cycle time measures “over the years because of the complexity of repairs,” and good communication between shops and insurers will resolve issues about vehicles that are “out of the ordinary.”

 

“So I can’t speak for every insurer; I can only tell you that we do reevaluate KPIs regularly,” Lindorfer said.

 

Dan Tessadri, auto physical damage business consultant for CSAA Insurance, concurred.

 

“We look at the KPIs, at our scorecards, on a yearly basis,” he said. “We look at the market and the impact of the supply distribution and other factors like that.”

 

But panelist Pete Tagliapietra of NuGenIT said those companies’ practices don’t synch with...